Network / Technical Solutions / Project Management / Data Engineer

RAMUEL AGUILA

FAIRFAX, VA, United States *****

Email: ************@*****.**.** / Mobile: 703-***-****

PROFILE

Innovative Network and Technical Solutions Engineer with extensive experience in network configuration, support, maintenance, and project management. Proficient in data center network monitoring, statistical analysis, and data visualization. Strong organizational and communication skills developed through customer service roles. Committed to continuous technical development and effective resolution of technical issues in alignment with service management standards.

KEY SKILLS

• Network troubleshooting and configuration

• Project and vendor management

• Network monitoring and security

• Technical documentation and training

• Customer service and support

• Data analysis and incident management

• Service implementation and delivery

• Remote support and ticketing systems

• Routing protocols and VPN configuration

• Infrastructure management and upgrades

• Disaster recovery strategies

• Pre and Post Sales Management

EXPERIENCE

Network Support Engineer / KDDI EUROPE LTD - Telehouse UK, London, United Kingdom 08/2015 - 09/2024

• Installed, configured, and maintained Wide Area Network (WAN) systems, including point-to-point and multi-point networks using VPN, E1 leased lines and MPLS circuits. Managed Local Area Network (LAN) and VLAN, Wireless for client networks. Demonstrated expertise in network protocols such as BGP, OSPF, EIGRP, etc. Monitored IP traffic and network flow with Solarwinds Netflow Traffic Analyzer. Applied solid understanding of Cisco SD-WAN technology in various implementations.

• Managed network alerts, reports, and fault calls through service portals, ticket systems, emails, and direct calls.

• Delivered 1st and 2nd level network troubleshooting for UK and Europe customers. Administered configuration tasks to strengthen network reliability, facilitated communication with diverse service providers for effective problem resolution and partnered with worldwide associates to maintain high service standards.

• Provided remote hand support to offices in Japan Headquarters, Asia, Europe, and North America.

• Conducted Root Cause Analysis (RCA) reports and Reason for Outage (RFO) to clients following network incidents.

• Assigned as Service Project Manager for high-end customers, generating reports on network issues, projects, service maintenance, and operational design as needed including Palo Alto network.

• Monitored Telehouse backbone network, QFX cloud link network, and Cloudlink Portals for customer GUI access.

• Establish RMA tickets with vendors like Cisco, Juniper, and HP for support, upgrades, and Return Merchandise Authorization (RMA)

• Utilized network monitoring tools such as Solarwinds, Zabbix, Cisco Prime, Cacti, and Silverpeak Orchestrator for client circuit oversight.

• Provided network support and onsite travel across UK, Europe and Africa for service implementation, installation and maintenance based on project requirements.

• Trained team members and users in newly implemented and emerging technology to enhance business productivity and improve operational efficiency.

• Ensured compliance with applicable laws, regulations, standards, Data Center policies, and procedures related to network operations and ITIL Standards.

ICT Technical Analyst / KINGS COLLEGE HOSPITAL - NHS TRUST - London, United Kingdom 08/2014 - 07/2015

• Installed, configured, supported, and maintained Trust's PCs and printers, including Windows applications and various approved software.

• Supported installation, maintenance, and troubleshooting of Trust's EHR (Electronics Health Records) such as EPR similar to EPIC, and PiMS

• Executed technical installation of hardware and software solutions for Blood Track Monitoring System using Janam PDA with Windows mobile functionality.

• Delivered specialist support on new Information & Communication Technologies like VOIP and wireless LAN.

• Provided technical guidance to users across different departments and levels within the Trust.

• Liaised with third-party suppliers for hardware and software solutions on complex technical issues.

Technical Solutions Consultant / Data Analyst / BRITISH TELECOMS PLC - London, UK 12/2012 - 05/2014

• A subcontract project of TECH MAHINDRA. Collaborated with Business Development and Project Managers to identify technical requirements for BT Radianz Global Services products.

• Obtained and validated Technical Delivery Orders while coordinating capacity planning with Pre-Sales engineers.

• Managed Technical Delivery Orders, conducting cycle time reviews with Account Managers.

• Processed customer orders using Customer Order Tool (COT+), coordinating with internal teams for order progression.

• Determined Service Connectivity requirements between Provider sites and Member site configurations.

• Reviewed customer service access configurations to identify new requirements such as Twice NATs and manual routing.

• Validated encrypted service delivery requirements alongside BT IFM team for SAN provisioning processes.

• Facilitated data cleansing checks on existing customer devices, analyzing mismatches across BFG, COT+, and IV Serve systems.

Project Support Engineer / BRITISH TELECOMS PLC - BT Faraday, London, UK 01/2008 - 09/2012

• A subcontract project of ALCATEL LUCENT UK. Executed network configuration for BT Radianz RxN Network, serving Financial Community Extranet clients.

• Facilitated migration of BT clients' Global Financial products to upgraded BT MPLS network.

• Supported technical planning and infrastructure upgrades for clients' circuit and router enhancements.

• Coordinated implementation and support for FCE and Thomson Reuters services migration to BT MPLS.

• Conducted manual build configurations catering to clients' specific requests and security requirements.

• Collaborated with Pre-Sales Managers to develop tailored, tested solutions for clients.

• Partnered with Alcatel-Lucent teams across UK, Poland, India, and Turkey for seamless service delivery.

• Configured provider and client routers to establish connectivity for custom applications.

Network Configuration Engineer / BRITISH TELECOMS PLC - BT Brentwood, Essex, UK 12/2006 - 01/2008

• A subcontract project of LOGICALIS UK - Intact Integrated Services. Executed BT MPLS project for BT Global Financial Services across EMEA, RAM, APAC, and UKI regions.

• Planned and implemented Reuters' customer sites to provide, amend, and cease services on BT MPLS network.

• Configured BGP and MPLS over frame-relay protocols with tailored QoS specifications per service level agreements.

• Generated base configurations based on requested specifications and reserved ports on 7200 and 10k series PE routers.

• Created management and service configurations for Cisco 1841, 3800 series routers, and LAN 2950 switches.

• Scheduled remote deployment of configurations for testing and site activation, assisting onsite engineers during installations.

• Collaborated with EMEA Order Managers to streamline configuration workflows for Reuters' site implementations and coordinate pre-installation tests with Telco providers.

• Conducted site tests using specific test scripts to ensure connectivity, failover resilience, and service QoS compliance.

IP Network Engineer / ICU (GLOBAL) LTD - Chiswick, London, United Kingdom 10/2004 - 12/2006

• Led product development, network operations, and upgrade planning initiatives.

• Implemented IP Video Conferencing solutions utilizing Cisco MCU, routers, switches, and gateways.

• Established VPN IPSec/GRE tunneling for CPE access across multiple carriers.

• Collaborated with network service providers to address customer requirements and design perspectives.

• Delivered strategic reviews to identify revenue opportunities based on market trends.

• Supported marketing and sales strategies through insights gained from product analysis.

• Managed installation and delivery of Video Conferencing equipment including Sony, Polycom and Lifesize.

• Coordinated ICU Alliances' product offerings to enhance client communication capabilities. Senior Technology Support Engineer /

FUJITSU PHILIPPINES, INC - Makati City, Philippines 07/1999 - 02/2004

• Installed and maintained Wide Area Network (WAN) systems, including PSTN, leased lines, ISDN, FrameRelay, and ATM switching networks.

• Configured Local Area Network (LAN)/Virtual LAN systems using multi-layer and ATM switches for campus and backbone solutions.

• Implemented IP Telephony Network, Voicemail System, VoIP gateway/PABX integration, and Metro DWDM optical network.

• Collaborated with pre-sales engineers on network planning, design, and product configuration tools for client solutions.

• Led operations and maintenance as Account Head for PLDT ISNet project and served as lead engineer for ePLDT network backbone.

• Designed and implemented IP Telephony Networks for Amkor Technologies, PLDT ISNet, Fairchild Semiconductors, and Lexmark International.

• Managed Network Backbone and IP Telephony for PLDT Vocativ/Parlance Call Centres.

• Executed implementation of Metro ONS DWDM Network for ePLDT and PLDT ISNet.

EDUCATION

MAPUA UNIVERSITY (MAPUA INSTITUTE OF TECHNOLOGY) - Manila, Philippines

Bachelor of Science: Electronics And Communications Engineering

CERTIFICATIONS

FORTINET Certified Associate in Cybersecurity

CCA CATO Certified Associate

Acquired - CISCO Certified Network Professional (CCNP) Acquired - CISCO Certified Network Associate (CCNA) POLYCOM Technical Certified in Video Series (Polycom) AVAYA Certified Associate (ACA)

Licensed Electronics and Communications Engineer (PH Licensed ECE)

PERSONAL DETAILS

Gender: Male

Citizenship: British Citizen

US Eligibility: US PERMANENT RESIDENT / GREEN CARD HOLDER Driving License: VIRGINIA DMV LICENSE HOLDER

Civil Status: Married

Languages Spoken: English, Filipino

Interests: Photography and Travel

REFERENCES

References #HRJ#cf0e7bb7-a102-4638-8586-28275a08a82a# available upon request.

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