Case Manager Customer Service

KH

KATHERINE HOHL

***************@*****.*** 475-***-**** Beacon Falls, CT 06403

Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Problem-Solving Skills

Goal Setting

Relationship Building

Youth Advocacy

Critical Thinking

Cultural Sensitivity

Active Listening

Continuous Improvement

Starbucks Waterbury, CT

Shift Supervisor

09/2020 - Current

Collaborated with team members to improve performance and implement training updates.

Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.

Supervised and led employees to maintain productivity and customer service levels.

Mentored and coached staff by giving employees suggestions and feedback to improve job performance.

Bluesky Behavioral Health Danbury, CT

Life Skills Coach/Case Manager

11/2023 - Current

Maintained accurate records of all client interactions including notes on progress made towards goals.

Working out clients goals through ongoing discussions Teaching coping skills and techniques that are beneficial to emotional and behavioral regulation

Collaborating with clients to develop plans that actively center the actualization of their stated ambitions

Encouraging continued and sustainable progress

Safeguarded patient privacy with strict adherence to HIPAA protocols. University Pathway Program (UPP)

Waterbury, CT

Psychology Intern

02/2022 - 05/2022

Worked with students ages 17-22 dealing with ASD, Autism, learning disabilities, social disorder.

Counseled students on mental health or personal achievement. Utilized a variety of techniques such as cognitive-behavioral therapy, mindfulness, and positive psychology to assist clients in achieving their objectives.

Provided guidance on how to make decisions around career choices, relationships, and other life changes.

Summary

Skills

Experience

Education and Training

Post University Waterbury, CT

Bachelor of Science in Psychology

05/2023

3.6 GPA

Psychology Club Member, 2019-2023

CPR Certification

Naloxone Certification

Certifications

Contact this candidate