Customer Service Cell Phone

ALKA KIALA NITU

Cell Phone: 469-***-****

****.*******@*****.***

OBJECTIVE:

To obtain a position in a challenging atmosphere that will provide me with an opportunity for growth where I will be able to utilize my leadership skills and operations background to help the company achieve its goals and objectives.

TECHNICAL & ORGANIZATIONAL SKILLS:

• MS Office (Word, Excel, PowerPoint), Outlook.

• Self-starter with great analytical skills and mathematics skills.

• Great at multi-tasking and team player.

• Languages: English (Intermediate) and French (Fluent). EDUCATION:

• Candidate A.S. in Nursing ( Dallas College, TX) expected to graduate in May 2027

• General Practitioner ( BCT University, Congo DR) Sept 2018 – Sept 2023 PROFESSIONAL EXPERIENCE:

Saint Joseph Hospital (Kinshasa, Congo DR )

Internship April 2020 – May 2023

• Obstetrician gynecologist: assisting gestants during pregnancy terms.

• Surgical Department: taking care of patients after medical surgery.

• Public health: tracking and testing potential covid infected during the pandemic Dieu Benit (Kinshasa, Congo D.R.)

Cashier Mar 2017 – Aug 2018

• Processed over 500 sales transactions daily, accepted payments, and answered customer questions about products. Earned exceptional customer service award for top performance.

• Fulfilling club pick-up orders

• Collaborating with managers, co-workers, and customers.

• Answering questions, Addressing concerns, and Providing up-to-date information. VOLUNTEER OPPORTUNITIES:

Excell English Institute (Dallas, TX)

Volunteer Associate Nov 2023 – Dec 2024

• Assisted over 20 new students during the new student orientation. NGO OPAM (Kinshasa, Congo D.R.)

Volunteer Assistant Apr 2017 – Aug 2018

• Collected and distributed a large quantity of food to orphans and homeless people.

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