Data Entry Customer Service

BROOKLYN, US • ******.*****@*******.*** • 570-***-****

TYRECK STRANCHAN

PROFESSIONAL SUMMARY

Certified Apple Mobility Advisor with a broad spectrum of experience in sales, customer service, and logistics, Proven ability to boost customer satisfaction and sales, Proficient in Microsoft Word, transportation management, and adept at problem-solving, with notable skills in data entry and product knowledge. Committed to fostering collaborative environments and achieving operational excellence while aspiring to further develop expertise in the retail and technology sectors. EMPLOYMENT HISTORY

WAREHOUSE AGENT Mar 2025 - Present

WFS New York City

SEASONAL SALES ASSOCIATE May 2024 - Sep 2024

Converse Tannersville, PA

SNOW MAKER Oct 2022 - Feb 2024

Big Boulder Ski Resort Blakeslee, PA

CERTIFIED APPLE MOBILITY ADVISOR May 2023 - Sep 2023 Best Buy Stroudsburg, PA

FREIGHT TEAM ASSOCIATE Jun 2022 - Oct 2022

The Home Depot East Stroudsburg, PA

TRANSPORTATION MANAGEMENT COORDINATOR Jan 2020 - Jun 2022 U.S. Army Reserve Trenton, NJ

EDUCATION

BACHELOR'S DEGREE, DIGITAL FORENSICS Jun 2022 - Present American Public University System Online

Sort and move packages efficiently, ensuring timely processing and delivery. Load and unload containers, maintaining accurate package counts and safety compliance. Operate equipment like pallet jacks, enhancing workflow efficiency. Prepare containers for flights, ensuring secure and organized transportation. Check package documentation, adhering to air safety and security standards. Delivered personalized shopping experiences, assisting an average of 80+ customers per shift and increasing customer satisfaction.

Drove 50% increase in membership sign-ups by effectively explaining program benefits. Managed inventory restocking, ensuring 100% product availability on the sales floor. Maintained store presentation to company standards, contributing to a visually appealing shopping environment. Managed 40+ snow guns, optimizing snow production and improving slope conditions for thousands of skiers. Assisted in maintenance and troubleshooting, reducing equipment downtime. Supported cross-departmental operations, improving overall resort efficiency and guest satisfaction. Assisted multiple customers daily with seamless device setup, data transfers, and troubleshooting, ensuring a 90%+ satisfaction rate.

Successfully activated various mobile accounts across AT&T, Verizon, Google, and T-Mobile, streamlining the sales process. Exceeded sales targets by 40% through expert product recommendations and upselling memberships and credit cards. Received and allocated thousands of packages to their respective departmental areas, optimizing inventory management and ensuring efficient operations.

Prepared and organized the sales floor to accommodate overnight freight operations, enhancing store readiness for daily business activities.

Managed logistics for Multiple shipments, ensuring 100% on-time delivery and optimizing supply chain efficiency. Led and trained 30+ personnel in vehicle operations, maintenance, and safety procedures, improving unit readiness. Oversaw inventory and facility management, reducing supply discrepancies HIGH SCHOOL DIPLOMA Jun 2017

Progress High School for Professional Careers Brooklyn, NY CERTIFICATIONS

CERTIFIED APPLE MOBILITY ADVISOR Jun 2023 - Jun 2024 OSHA 30 Dec 2024 - Present

SST 10 Dec 2024 - Present

SKILLS

Customer Service & Sales, Product Knowledge, Customer Engagement & Satisfaction, Problem Solving & Conflict Resolution, Logistics & Opereations, Inventory Management & Restocking, Freight & Warehouse Operations, Transportation Coordination, Workplace Safety & OSHA Compliance, Device Setup, Data Entry & Microsoft Office, Computer Troubleshooting, Leadership & Team Training, Cross-Departmental Collaboration, Time Management & Multitasking, Military Experience, Vehicle Operations & Maintenance .

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