Human Resources Capital

TONIA W. PATTERSON

704-***-**** *****.***********@*****.*** linkedin.com/in/toniapatterson

Human Resources Executive

Multi-faceted, results-oriented, HR Executive with 15+ years of progressive, diverse management experience in world-class, global organizations and multiple government agencies. Versatile professional highly effective at influencing and leading employees across all organizational levels, building cohesive, high-performing teams, championing diversity and equity initiatives; initiating productivity and quality improvements. Skilled at identifying needs and implementing strategic projects and processes that deliver optimum results. Expertise includes operations management, budget and IT oversight. Proven program development and implementation in organizational design, workforce planning, recruitment, employee/labor relations, performance management, employee, leader and executive learning and development, EEO, diversity, equity, inclusion and belonging and work-life programs aligned to organization needs. Human Capital Management Organizational Design & Change Culture & Operations Assessments Strategic & Workforce Planning HRIS/KPI Design & Implementation Employee Engagement/Relations Policy/Program Design Project/Financial Management Compensation & Benefits PROFESSIONAL EXPERIENCE

COMMODITY FUTURES TRADING COMMISSION, Washington, DC Jul 2020–Present Chief, Talent Management/Learning Officer

Lead human capital recruitment, classification, employee benefits, training and development and organizational effectiveness. Counsel executives, managers and supervisors on HR laws, rules and regulations; assist in resolution of human capital concerns. Ensure equitable administration of policies and programs to foster a positive work environment for 700 full-time employees and 300 contractors in $98M agency, through 6-9 employees. Steer leader/employee development, diversity & inclusion, organizational design and change strategies. Establish program goals, objectives and priorities.

• Drove dramatic strategic planning and decision capability improvements by championing and leading creation of KPI dashboard for Human Resource initiatives, the agency’s first ever. Since then, it has expanded to 30 dashboards for different functions within the agency. The HR dashboard facilitated: o Improved compliance reporting and DEIA data accessibility; o More rapid response to separations and attrition; better enterprise-wide workforce planning; o Increased insight into succession planning and long-term (10-yr) preparedness; o Partnerships with LinkedIn/Handshake and Office of Diversity, Equity, Inclusion and Accessibility to access underrepresented labor pools.

• Relaunched Learning Academy; partnered with Percipio/Skillsoft; increased training capability; met mandate of IT training and certifications. Increased platform traffic 50%; added MIT/Sloan Management courses for new, experienced and executive leadership development; grew catalog to 1K+ courses.

• Updated and standardized 50% of all position descriptions, compensation and grade-levels (YTD 2024); eliminated duplication and complexity.

• Elevated HR credibility and team cohesion by hosting education and working improvement sessions.

• Instituted internal audits to ensure adherence and in preparation for external audits.

• Created employee communications about upcoming 2023 engagement survey results; worked internally and externally to draft information to improve future response rates. EXPORT-IMPORT BANK OF THE UNITED STATES, Washington, DC Nov 2019–Jul 2020 VP & Chief Human Capital Officer (CHCO)

Directed human resource/capital strategy development and continuous improvement for 500-employee agency, through 12-employees. Guided recruitment, placement/staffing, learning, development, benefits, performance management, and compensation; ensured compliance with HR policies and applicable regulations. Provided technical and strategic advice and leadership to senior management regarding transformative, OD and change management opportunities.

• Diversified and expanded talent pool and ultimately, the Executive Team through education, targeted recruitment, retention, comprehensive succession planning and formal career development. TONIA W. PATTERSON 704-***-**** *****.***********@*****.*** PROFESSIONAL EXPERIENCE Page 2 of 3

VP & Chief Human Capital Officer (CHCO), cont’d

• Advanced employee engagement and diversity initiatives as Employee Engagement Officer, Office of Minority Women and Inclusion Diversity Champion and as a liaison to Office of Personnel Management, Office of Management and Budget, White House and Congress on several human capital and diversity strategic initiatives, among other interagency committees.

• Assembled and guided Executive Review Boards that provided non-stakeholder reviews to defined performance parameters tied to bonuses to promote consistency and objectivity to process.

• Realigned Human Resources function following deep-dive into processes, positions and obstacles to improvement; successfully lobbied General Counsel for return of employee/labor relations staff. GENERAL SERVICES ADMINISTRATION, OFFICE OF INSPECTOR GENERAL Washington, DC Jan 2018–Nov 2019 Human Resources Director

Spearheaded team of 8 charged with full-spectrum of human capital services, recruitment and placement, position management, classification, compensation, employee and labor relations, human resources information systems and employee benefits, for agency of 475 employees. Provided strategic human resources and operational advisory, program development and administration to support agency goals. Principal authority on guideline development and interpretation.

• Drove efficiency, consistency and hiring process integrity improvements by championing use of Monster platform modules that facilitated standardized position descriptions across agency.

• Guided HRIS (PeopleSoft) integration from end-to-end, gathered requirements, established SOWs, workflow redesign, user testing, feedback, training development and execution, with minimal disruption.

• Remedied prior flawed retirement enrollment of ~15 employees in wrong plans; conducted benefit clean-up and instituted clearer new hire orientation instructions to thwart future errors.

• Strengthened executive advancement opportunities and preparedness as liaison with Office of Personnel Management through coaching to ensure applicants addressed core qualifications.

• Standardized headcount request justification by partnering with CFO to institute new process to improve headcount management.

DEPARTMENT OF COMMERCE, OFFICE OF INSPECTOR GENERAL (OIG), Washington, DC Sept 2016–Jan 2018 Deputy Human Resources Officer

Led team of 5 to provide full human capital services, including workforce planning, recruitment, staffing, compensation, employee relations and benefits for 200-employee agency. Advised managers on organizational design and development, programs and initiatives, as well as human resource data analyses. Developed and interpreted guidelines, policies and processes.

• Served as Acting Director for 6 months, ensured business continuity, budgeting and strategic goals were met; worked closely with Inspector General, Deputy IG, CFO and CIO.

• Improved unit’s goal setting and overall performance by working with Executive Team to align and strengthen performance review process and align to initiatives and outcomes, which enabled executives to obtain certifications and executives’ key learnings were deployed with their staffs.

• Increased employee participation and engagement through launch of “You Said, We Did” campaign following biannual survey. Established Tiger Teams to drive process and culture improvement initiatives. DEPARTMENT OF VETERANS AFFAIRS, Augusta, GA Apr 2015–Sept 2016 Assistant Human Resources Officer

Provided strategic HR expertise on workforce policies, talent management, succession planning, diversity, performance management, labor relations, employee benefits and HRIS through leadership of 38, in support of 2.2K healthcare facility employees. Worked closely with EEOC and other diversity departments to develop, administer and advance programs and initiatives. Oversaw audit findings and remediation. Drafted correspondence and responses to Congressional inquiries and other agency mandates.

• Accelerated time-to-hire 25%+ for physicians and nurses; streamlined processes that included credentialling and onboarding, in partnership with hospital executive leaders. TONIA W. PATTERSON 704-***-**** *****.***********@*****.*** PROFESSIONAL EXPERIENCE Page 3 of 3

Assistant Human Resources Officer, cont’d

• Prepared team for first HRIS (PeopleSoft) integration, oversaw troubleshooting, testing, risk mitigation planning, workflow redesign and employee training; advanced organization’s capability to determine, document, evaluate, prioritize training needs and courses.

• Improved candidate quality by expanding recruitment strategy to include medical journal authors; concurrently addressed compensation packages.

• Served as Interim HR Director at William Jennings Bryan Dorn VA in SC during search for director.

• Increased FTE utilization 15% and elevated workforce planning capabilities through oversight of creation of on- demand organizational charts in Visio.

• Selected Management Mediation Official; served as liaison to 2 collective bargaining units, representing 75% of employees; worked effectively with union stewards to resolve concerns. DEPARTMENT OF VETERANS AFFAIRS, Palo Alto, CA Nov 2013–Apr 2015 Chief, Work Life and Employee Benefits

Led Human Resources benefits—Workers’ Compensation, Awards, Reasonable Accommodation, Education Reimbursement Programs, Federal Employee Benefits, Leave Administration and Retirements through team of 8 for 4K employees across 8 sites in Clinical, Administration and Operations roles. Managed SOP development, process improvements, service and issue response and reporting. Leveraged knowledge of Health Insurance Portability and Accountability Act (HIPAA) and the Freedom of Information Act (FOIA).

• Commended for resolution of 95%+ requested reasonable accommodations, a high-priority initiative. Partnered with key organizational stakeholders to boost reporting visibility and identify solutions.

• Delivered first in-house retirement seminar for agency employees; collaborated with other agencies, i.e. Social Security, Thrift Savings Plan, etc. to design and implement employee education.

• Ensured award process compliance and proper fund allocation for individuals and teams; developed and instituted formal processes and oversaw administration.

• Elevated RN compensation; worked with RN Executive to research market and successfully develop and propose new compensation.

GENERAL DYNAMICS ARMAMENT & TECHNICAL PRODUCTS, Charlotte, NC Jan 2005–Nov 2013 Manager, Human Resources Aug 2009–Nov 2013

Oversaw design, implementation and communication of all Human Resources programs and systems. Project managed HR continuous improvement initiatives—performance management, learning system optimization and PeopleSoft upgrades. Leveraged expertise of HR laws, benefits, IS administration and employee relations for 2K-employee business.

• Expanded employee benefit options through development and presentation of new, high-deductible account plan for salaried staff; prepared summaries, designed communications, established annual employer/employee contributions, and created benefit-cost models.

• Improved employee relations and morale by leading diversity and inclusion and wellness events. Chief of Staff, Business Integration – Weapon Systems Jan 2008–Jul 2009 Managed review and standardization of internal processes and procedures for business unit. Provided project consultation expertise as Organizational Change Management Subject Matter Expert. Served as VP/GM’s liaison to executive staff; coordinated and supported all facets of operations from strategic planning through execution. Integral in overall continuous improvement efforts.

• Elevated executive decision making by organizing proposal and financial reviews between President, VP/GM, and Executive Staff; reviewing and providing operational and financial data for presentations. Prior leadership experience: NESTLÉ WATERS, KIMBERLY CLARK, PHILLIP MORRIS and SARA LEE HOSIERY. EDUCATION & CERTIFICATIONS

WAKE FOREST UNIVERSITY, BABCOCK SCHOOL OF MANAGEMENT—MBA, Master of Business Administration CLEMSON UNIVERSITY—BS, Bachelor of Science, Textile Management Prior Certifications: Senior Professional Human Resources (SPHR); Project Management Professional (PMP)

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