Data Entry Customer Service
Resume:
Megan Troiano-Dax
San Antonio, TX. 78253
**********@*****.***
WHY HIRE ME?
Motivated and adaptable professional with a strong background in sales, customer service, and administrative support across diverse industries. Known for creativity, quick problem-solving, and a proactive approach to overcoming challenges. A dedicated team player who takes ownership and leads by example, with a commitment to exceeding expectations in every role. A proud U.S. Air Force veteran with experience in investigative and law enforcement operations, bringing strong discipline, global collaboration, and cross-cultural communication skills. Academically driven with an Associate of Arts (AA), a Bachelor of Business Administration (BBA), and a Social Media Marketing Certificate. Continuously seeking personal and professional growth, and passionate about setting a positive example through hard work and lifelong learning.
EXPERIENCE
Windstream, Green Bay, WI.
October 2017 – July 2021
Client Account Manager
● Managed and grew customer accounts by assessing business needs, recommending tailored product solutions, and building long-term relationships through consistent follow-up and support.
● Delivered exceptional service by resolving issues related to service disruptions, billing, and account changes, while coordinating with internal teams such as Technical Support and Customer Care to ensure client satisfaction.
● Utilized CRM platforms like Salesforce and Outreach to organize client data, manage sales pipelines, generate accurate forecasts, and track performance against sales targets.
● Collaborated with Solutions Engineers to conduct product demonstrations, supported cross-functional initiatives, and identified opportunities to increase revenue through strategic product bundling and customer engagement.
Cellcom, Luxemburg, WI.
December 2014 – October 2017
Retail Sales Consultant
● Sold cellular products, services, and rate plans by effectively communicating benefits and educating customers on device features and accessory usage.
● Resolved technical and account-related issues through hands-on troubleshooting and proactive problem-solving.
● Maintained strong customer relationships through timely follow-ups, consistent availability, and a commitment to delivering excellent service.
First Investors Corporation, San Diego, CA.
May 2012 – December 2013
Financial Sales and Marketing Assistant
● Supported two Senior Financial Advisors by managing calendars, coordinating travel, and preparing sales materials for client meetings and events.
● Communicated with clients across multiple channels—email, phone, mail, social media, and in person—to schedule appointments, answer inquiries, and maintain strong relationships.
● Planned and executed customer-focused events, including seminars and appreciation dinners, while attending trade shows to generate leads and promote financial products.
● Created and shared marketing content across social media platforms, wrote client communications, and assisted in lead generation through outreach campaigns and follow-ups.
Borders, National City, CA.
August 2009 – September 2011
Service Manager
● Supervised a team of 15 employees, managed opening and closing procedures, and ensured a clean, organized, and customer-friendly environment.
● Communicated sales goals, resolved customer complaints promptly, and motivated staff to consistently exceed service expectations.
US Air Force, stationed at multiple locations, TOP SECRET security clearance November 2002 – November 2008
Air Force OSI Investigator and Security Forces Officer
● Served as a Police Services Specialist, providing frontline law enforcement support to military personnel within the Kaiserslautern Military Community in Germany.
● Supervised and led a squad of over 20 individuals in both high-pressure and routine environments, ensuring operational readiness and team effectiveness.
● Conducted preliminary investigations, secured crime scenes, and collaborated with Military Police Investigations and Air Force OSI on complex cases.
● Successfully investigated and closed 72 drug-related cases involving a diverse population, including military personnel, civilians, and contractors; received Honorable Discharge.
EDUCATION
University of California San Diego Extension – 2014 Social Media Marketing Certificate
California College San Diego - May 2010 – August 2012 Bachelor of Business Administration
University of Maryland University College - October 2006 – August 2008 Associate of Arts
Ramona High School - 2002 High School Diploma
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