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Data Entry Customer Service

Location:
San Antonio, TX
Posted:
May 28, 2025

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Resume:

Megan Troiano-Dax

***** ******* *****

San Antonio, TX. 78253

920-***-****

**********@*****.***

WHY HIRE ME?

Motivated and adaptable professional with a strong background in sales, customer service, and administrative support across diverse industries. Known for creativity, quick problem-solving, and a proactive approach to overcoming challenges. A dedicated team player who takes ownership and leads by example, with a commitment to exceeding expectations in every role. A proud U.S. Air Force veteran with experience in investigative and law enforcement operations, bringing strong discipline, global collaboration, and cross-cultural communication skills. Academically driven with an Associate of Arts (AA), a Bachelor of Business Administration (BBA), and a Social Media Marketing Certificate. Continuously seeking personal and professional growth, and passionate about setting a positive example through hard work and lifelong learning.

EXPERIENCE

Windstream, Green Bay, WI.

October 2017 – July 2021

Client Account Manager

● Managed and grew customer accounts by assessing business needs, recommending tailored product solutions, and building long-term relationships through consistent follow-up and support.

● Delivered exceptional service by resolving issues related to service disruptions, billing, and account changes, while coordinating with internal teams such as Technical Support and Customer Care to ensure client satisfaction.

● Utilized CRM platforms like Salesforce and Outreach to organize client data, manage sales pipelines, generate accurate forecasts, and track performance against sales targets.

● Collaborated with Solutions Engineers to conduct product demonstrations, supported cross-functional initiatives, and identified opportunities to increase revenue through strategic product bundling and customer engagement.

Cellcom, Luxemburg, WI.

December 2014 – October 2017

Retail Sales Consultant

● Sold cellular products, services, and rate plans by effectively communicating benefits and educating customers on device features and accessory usage.

● Resolved technical and account-related issues through hands-on troubleshooting and proactive problem-solving.

● Maintained strong customer relationships through timely follow-ups, consistent availability, and a commitment to delivering excellent service.

First Investors Corporation, San Diego, CA.

May 2012 – December 2013

Financial Sales and Marketing Assistant

● Supported two Senior Financial Advisors by managing calendars, coordinating travel, and preparing sales materials for client meetings and events.

● Communicated with clients across multiple channels—email, phone, mail, social media, and in person—to schedule appointments, answer inquiries, and maintain strong relationships.

● Planned and executed customer-focused events, including seminars and appreciation dinners, while attending trade shows to generate leads and promote financial products.

● Created and shared marketing content across social media platforms, wrote client communications, and assisted in lead generation through outreach campaigns and follow-ups.

Borders, National City, CA.

August 2009 – September 2011

Service Manager

● Supervised a team of 15 employees, managed opening and closing procedures, and ensured a clean, organized, and customer-friendly environment.

● Communicated sales goals, resolved customer complaints promptly, and motivated staff to consistently exceed service expectations.

US Air Force, stationed at multiple locations, TOP SECRET security clearance November 2002 – November 2008

Air Force OSI Investigator and Security Forces Officer

● Served as a Police Services Specialist, providing frontline law enforcement support to military personnel within the Kaiserslautern Military Community in Germany.

● Supervised and led a squad of over 20 individuals in both high-pressure and routine environments, ensuring operational readiness and team effectiveness.

● Conducted preliminary investigations, secured crime scenes, and collaborated with Military Police Investigations and Air Force OSI on complex cases.

● Successfully investigated and closed 72 drug-related cases involving a diverse population, including military personnel, civilians, and contractors; received Honorable Discharge.

EDUCATION

University of California San Diego Extension – 2014 Social Media Marketing Certificate

California College San Diego - May 2010 – August 2012 Bachelor of Business Administration

University of Maryland University College - October 2006 – August 2008 Associate of Arts

Ramona High School - 2002 High School Diploma



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