Operations Manager Customer Service

SANDY

RAMSEY

OPERATIONS MANAGER

SKILLS

Leadership

Staff Development

HR

Training

Team Building

Problem Solving

Bookkeeping

Report Creation

Spreadsheet Creation

Data Entry

Inventory Control

Records management

Communication

Self-Motivator

Customer Service

QuickBooks Online

Excel

Word

G-Suite

Canva

PROFESSIONAL OVERVIEW

Highly motivated and results driven professional. Proven ability to enhance efficiency, reduce costs, and drive continuous improvement. Passionate about delivering exceptional customer service and achieving operational excellence.

WORK EXPERIENCE

Operations Manager

Warrior Xpress 2018 – 2025

Managing day-to-day operations. Managing contracted driver recruiting and scheduling. Monitor dispatch to maintain quick and accurate deliveries. Develop procedures to ensure compliance with federal guidelines.

Prepare reports for the contractor and weekly pay. Researching customer issues and holding the appropriate party responsible.

Researching and preparing reports for multiple aspects of maintaining efficient operations.

Analyze data and create spreadsheets/reports.

HR – Driver recruiting, hiring and orientation.

Input, update, and maintain accurate data.

Territory Manager/HR

Zulafood 2016 – 2018

Created, developed, and implemented onboarding materials and procedures to streamline operations.

Exceeded recruitment and staffing goals for the market; by maintaining a 91% retention rate.

Administered driver recruiting, hiring, and orientation efforts for 31 cities nationwide.

Area Manager

Dine On Demand 2012 –2016

Successfully handled contractor hiring to maintain adequate driver pool. Established and maintained strong relationships with restaurants, drivers and contractors. Oversaw, updated and maintained all restaurant and vendor contracts.

Led and mentored team to overcome challenges, address issues and increase productivity.

Commended for dedication and taking initiative to ensure customer satisfaction and drive sales.

719-***-****

*****************@*****.***

Colorado Springs, CO

CONTACT

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