Customer Service Advisor

Thomas Ellzey

Lakewood, CO *****

********@*****.***

+1-720-***-****

Authorized to work in the US for any employer

Work Experience

Service Advisor/Writer

TOMMY'S-Golden, CO

June 2019 to Present

Check in and get customers issues and relay them to the technician,keep customers updated on progress on 100000 dollar plus boats

Service Advisor/Writer

RPM MOTORSPORTS-Lakewood, CO

July 2005 to March 2018

customer service,understand the customer needs and record it on the work order,relay any special concerns to the tech,advise on needed routine service,operate a fork lift to load and unload units(snow mobiles,atvs,dirt bikes street bikes,water craft)work with multiple warranty companies both after market and factory

freezer team lead

sams club-Lonetree, CO

April 2002 to April 2005

unload and stock freezer section,operate a stand up fork lift was employee of the month sept and oct of 2001

Automotive Technician

rivera automotive-Lakewood, CO

August 1994 to April 2001

repair cars as per the work order regular service, diagnostic,brakes,tires,alignments,tune up,suspension,major and minor engine repair or install Education

Associate in automotive

Arapahoe Community College-Lakewood, CO

Skills

• Client services

• English

• Pricing

• Brake Repair

• Marketing

• Negotiation (10+ years)

• Cash handling

• Communication skills

• Customer Service

• Transmissions

• Vehicle maintenance

• Microsoft Office

• Service writing

• Suspension

• Automotive Service

• Mechanical knowledge

• Customer service

• Inventory control (10+ years)

• Management (10+ years)

• Auto service management

• Oil Change

• Computer skills

• Time management

• Upselling

• Phone etiquette

• Alignment

• Dealership experience

• Sales

• Tire Service

• Writing skills

• Vehicle Maintenance

• Customer support (10+ years)

• Supervising experience

• Purchasing

• Customer retention

• Mechanic Experience

• Automotive Diagnostics

• Automotive sales

• Automotive Repair

• Accounting

• Senior leadership

• Organizational skills (10+ years)

• Typing

• Mechanical Knowledge

• Service Technician Experience

• Brake repair

Certifications and Licenses

Driver's License

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