Customer Service Representative

SHIVRAM, SHELLY

******.*******@*****.***

DELAND FL 407-***-****

CERTIFICATIONS

Mortgage Loan Officer (MLO) loading May 2025

Property and Casualty License (2044) December 29, 2023

Health Insurance License (240) October 8 2018

Certified Medical Administrative Assisting (CMAA) March 2015

SKILLS

• Excellent written and verbal communication, analytical/research, customer service, time management skills, ethical decision making

• Adaptable, flexible, innovative, optimistic, resilient, business savvy, determined, & motivated

• Expert at problem solving, creativity, persuasion, & attention to detail

•Proficient in Microsoft Word, PowerPoint, Excel, & Outlook

• Typing speed at 65 WPM

EXPERIENCE

Cigna Healthcare (billing, enrollment, retention) Contract 9/30/24- 04/01/2025

USAA P&C Auto Representative -09/2023-10/2024

Advocate Health- (Health Insurance Rep) 09/2018-06/2023

Unemployment Adjudicator

Investigate issues assigned.

Contact both parties of an investigation.

Make a decision based on available information.

Provide a summary of facts and information used to support my determination.

Administrative; data entry.

Record work load.

CVS Health - Pharmacy Service Representative

March 2018 - October 2020

Process specialty medication orders

Alorica At Home – Home Shopping Network

Customer Service Representative 08/2013-08/2017

Registering credit cards

Taking customer orders, refunds

Resolving customers issues

Staying current with website updates, troubleshooting

Proflowers Customer Service Representative Seasonal

October 2013-January 2017

• Resolving customer issues

• Taking orders, returns, exchanges, correcting errors

VITAS Healthcare

Past Intern/Volunteer March 2014-August 2014

• Filing, sorting, photocopying, scanning

• Grading paperwork for future volunteers

• Data entry of health documents

• Office and administrative related duties

Contact this candidate