Quality Assurance Qa Engineer

MICHAEL BECK

Burlington, NJ • 609-***-**** • ********@*******.***

INNOVATIVE QA ENGINEER

Lead QA Engineer • Software Test Manager • Senior Test Strategist • Head of Quality Assurance Strategic Test Planning • Agile QA Leadership • Process Improvement • Solution Development WORK EXPERIENCE

Comcast Cable, Philadelphia, PA 9/2008 – 2/2024

System Quality Assurance Engineer

● Identified critical process improvements in QA workflows across platforms such as Salesforce, CLIPs, and SQL to boost operational efficiency while maintaining quality standards.

● Facilitated clear communication across all project stakeholders to maintain alignment on objectives and expectations throughout each phase of the development life cycle.

● Test scenarios were based off BRD and Development design documents.

● Delivered high-quality software releases consistently through rigorous progression and regression testing, ensuring that existing functionality remained perfectly intact with each incremental update.

● Full E2E testing also consisted of windows/Web UI, web/services/APIs, batch job/services, and system reports generated.

● Our test suite was 70% manual and 30% automated.

● Work in multiple testing methodologies (Waterfall, Agile, and Dev Ops)

● Executed full E2E test scenarios for B2B products

● Reduced reported bugs significantly by implementing comprehensive test case documentation stored in Quality Center, JIRA, or Octane, thereby enhancing visibility for business stakeholders, project managers, and development teams.

● Lead an End-to-End QA team of fourteen members (12 offshore and 2 onsite) for 2 years.

● I was the liaison between UAT and Business Owners, duties were clarification on testing results, platform training, and presentation upon completion of QA testing cycle. Thomson Reuters Corporation, New York, NY 11/2007 – 7/2008 QA Automation Engineer

● Managed defect tracking tools, providing timely updates on issue resolution.

● Created fully automated test scripts in QTP

● Automated test scripts consisted of APIs, and batch job/services.

● Maintained high-quality standards through code reviews, identifying risks and improvements.

● Improved software quality by designing and implementing automated test plans.

● The testing consisted of fully automated progression and regression scripts.

● Tracked and recorded defects in Quality Center.

Major League Baseball - Advance Media, New York, NY 3/2006 – 11/2007 Senior Quality Assurance Engineer

● Supported product managers and development teams throughout all testing phases, troubleshooting and reporting effectively while operating in a high-volume agile environment.

● Executed load and performance testing to ensure optimal system functionality.

● Executed Windows/web UI, Web, web services, source code and API validation.

● Testing consisted of manual progression and regression test cases. Educational Testing Service (ETS), Princeton, NJ 1/2001 – 3/2006 Software Quality Assurance Engineer

● Elevated software quality through test plans, bug detection, and strategic enhancements.

● Achieved complete requirements coverage by optimizing test case management with teams. Independence Blue Cross, Philadelphia, PA 9/1996 – 1/2001 Billing Analyst/Billing Specialist

• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.

• Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.

• Improved business processes by analyzing current practices and recommending optimization strategies.

• Assisted with billing inquiries and provided timely responses to enhance customer service.

• Researched and resolved billing discrepancies to enable accurate billing.

• Provided excellent customer service and maintained client relationships. EDUCATION

Rowan University, Glassboro, NJ

Bachelor of Science, Accounting

TECHNOLOGIES & CERTIFICATIONS

Technologies: Salesforce • CLIPs • BPOM • VERSA • SQL • Postman • Active Core DX Portal • JIRA • Octane • Selenium • QTP • SoapUI • Confluence • Slack • Trello • Teams • MySQL Certifications: Scrum Master

Contact this candidate