Project Management Software Engineering

JAMES A. MILLAR, Director of Engineering

Torrance, 90504, United States, 562-***-****, **********@*****.***, https://www.linkedin.com/in/james-millar-442aa712/ SUMMARY Dynamic Senior Manager Software Delivery with over 20 years of extensive experience in software engineering and project management. Proficient in leading diverse teams and directing projects with substantial budgets, including a $5M annual IT budget and a $350M revenue e-commerce platform. Achievements include launching a mobile application and implementing RPA processes that enhanced operational efficiency. Eager to leverage strong leadership and technical capabilities to drive innovation and success in software engineering.

WORK EXPERIENCE

11/2021 – 03/2025 Sr. Manager Software Delivery, ICF Irvine, USA Oversaw IT Business Analyst, IT Manager, and QA staff while managing a

$5M/year West Region IT budget.

Directed comprehensive project management initiatives, collaborating with cross-departmental teams to hit project milestones. Managed projects spanning 3 to 6 months, ensuring meticulous monitoring and control from kickoff through post-implementation using the JIRA application.

Engineered robust SQL back-end database solutions utilizing proprietary Sightline software.

Implemented best practices in RPA processes to optimize internal business operations.

Led a remote team effectively.

06/2020 – 11/2021 Programming Director, Logix Federal Credit Union Burbank, USA Directed development and QA staff to support operations for a $10B/year credit union.

Managed the entire suite of project management activities, fostering collaboration among cross-departmental teams.

Programmed using Symitar/Episys PowerOn language and various scripting languages (JavaScript, JQuery), incorporating .NET web services to improve internal processes.

Established best practices in RPA processes, enhancing business efficiency.

Led a remote team during COVID-19 constraints.

11/2007 – 04/2020 Sr. Director Software Engineering, C.R. Laurence Co., Inc Vernon, USA Supervised managers, development staff, and QA personnel for a

$350M/year revenue e-commerce platform.

Oversaw project management across departments, ensuring seamless collaboration.

Revamped internal business processes, driving significant operational improvements.

Hired and mentored team members, cultivating talent within the organization.

Developed coding standards, departmental SOPs, and comprehensive guidelines.

Facilitated the creation of budgets and streamlined accounts payable processes.

Contributed to the successful launch of the company's inaugural mobile application.

08/2012 – 01/2020 Associate Professor, University of Phoenix online Instructed Information Technology classes in both online and in-person formats.

Managed comprehensive instructional responsibilities, ranging from course design to grading.

10/2005 – 11/2007 Sr. Project Manager, Ex3, Inc Tempe, USA Defined and established use cases, testing documents, and processes. Managed a full range of project management activities across departmental lines.

Enhanced internal business processes through strategic improvements. 04/2004 – 10/2005 Manager of Web Administration, Action Performance Companies, Inc

Tempe, USA

Defined and established use cases and testing documents and processes. Conducted recruitment and hiring of new employees. Revamped internal business processes to enhance efficiency. 04/2000 – 04/2004 Web Project Manager/Applications Developer/Senior Help Desk Supervisor, Avnet Inc

Tempe, USA

Developed new Internet/Intranet websites, managed projects, and supported updates to existing sites.

Created technical documentation for various business processes and applications.

07/1998 – 04/2000 Technical Support Center Senior Tech II, UPS Phoenix, USA Executed Intranet web development, customer service, and troubleshooting, while providing network and hardware support. Instituted best practices and training programs to enhance service quality. 05/1990 – 06/1992 Missionary/Zone Leader, Church Berlin, Germany EDUCATION

10/2003 – 10/2005 University of Phoenix

Master, Computer Information Systems

Phoenix, United States

GPA: 3.8

09/2000 – 09/2002 University of Phoenix

Bachelor, Information Technology - Web Design

Phoenix, United States

GPA: 3.8

SKILLS SQL Project Management

RPA processes Symitar/Episys PowerOn

JavaScript JQuery

.NET SQL Server

HTML Photoshop

Azure TFS

MVC ASP

ASP.NET C#

PHP Web Development

Technical Documentation Communication

Team Building Customer Service

Mentoring Problem Solving

Leadership

LANGUAGES English (Fluent) German (Basic proficiency)

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