Customer Service Administrative Assistant

KYWANNA ALBERT

Houston, Tx ***** · 713-***-****

*******.******@*****.***

An experienced and outgoing customer service professional seeking to use my organizational, clerical and time-management skills in a challenging environment that will stimulate my professional development.

EXPERIENCE

08/2020 – 02/2024

CLAIMS SPECIALIST, CIGNA HEALTHCARE

Notified ordering providers of denied authorizations.

Performed detailed medical reviews of prior authorization request, following established criteria and protocols.

Verified patient’s insurance eligibility prior to appointment date for payment purposes. Maintain a positive attitude and calmly respond to customer complaints.

Scheduled peer to peer reviews for physicians to discuss medical necessity with insurance providers.

05/2018 – 07/2020

CUSTOMER SERVICE AGENT, IQOR

Communicating with customers through various channels.

Maintaining a positive, empathetic and professional attitude toward customers at all times. Processing orders, forms, applications and request.

Keeping records of customer interactions, transactions, comments, and complaints.

Ensure customer satisfaction and provide professional customer support.

02/2017-05/2018

ADMINISTRATIVE ASSISTANT, SOUTHSIDE PHARMACY

Trained new employees on delivery procedures, drug regulations and pharmacy prescription standards.

Provided customer service for patients regarding scheduling and time of deliveries.

Handled secure and private information regarding patient health and medication to ensure patient privacy.

Answered calls, greet visitors, handle outgoing mail, and compile/distribute driver’s weekly reports/ schedules.

Provide administrative needs to delivery manager as needed.

EDUCATION

MAY-2013

HIGHSCHOOL DIPLOMA, YATES HIGH SCHOOL

SKILLS

• 66 WPM Typist

• CRM Software

• Intermediate Recordkeeping

• Account Management

• Data Entry Proficiency

• Excel Expert

• Outlook skilled

• Microsoft word

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