Operations Manager Inventory Control

Robert Hornung

Maricopa, AZ ***** **********@*****.*** +1-815-***-****

Professional Summary

Accomplished Operations Manager with a strong record of leadership, continuous improvement, and customer-focused results. Proven ability to drive operational excellence, lead cross-functional teams, and manage complex projects. Adept in regulatory compliance, budgeting, SOP creation, and workforce optimization. Fluent in Microsoft programs and basic Spanish, with strong communication and leadership skills. Demonstrated success in high-pressure environments, with a commitment to delivering measurable business outcomes. Skills

Leadership, Team Development, Operational Strategy, Customer Service, Conflict Resolution, Typing 70+ WPM, Microsoft Office Suite, Dice Software, DMP Software, RPS Software, Compass Software, Bilingual: English & Basic Spanish, Process Optimization, Staff Scheduling, Budget Management, Inventory Control Professional Experience

Head of Operations Smart Guy Solutions - Mesa, AZ Jan 2024 - Present

- Created and implemented comprehensive SOPs and an Employee Handbook.

- Reduced waste by 15% and improved order accuracy through improved inventory control.

- Achieved 100% regulatory compliance by managing company-wide initiatives.

- Improved customer satisfaction scores by 20% through service optimization.

- Maintained a $1.2M budget within 2% variance using cost controls and forecasting. Manager JFS - Tempe, AZ

Jan 2019 - Jan 2024

- Reduced turnover by 30% through mentoring and staff development.

- Increased operational efficiency by 25% with process improvements.

- Introduced a recognition program that enhanced team engagement.

- Led inventory restructuring to reduce waste and lower costs by 18%. Call Center Manager SSD Systems - Anaheim, CA

Jun 2006 - Jan 2019

- Led team of 100+ agents with high performance and satisfaction ratings.

- Cut average resolution time by 22% through CRM training and SOP updates.

- Reduced call abandonment by 30% through call protocol improvements.

- Collaborated on IT solutions for workflow and response speed enhancements.

- Generated detailed reports for executive reviews and optimization planning. Education

Kankakee Community College - Kankakee, IL

Studied Law Enforcement

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