Change Management Sap S4
Resume:
Heidi Hansen
*****@*********************.***
http://www.linkedin.com/in/hansenassociates
PROFESSIONAL PROFILE
Energetic, innovative professional possesses deep and broad experience in facilitation, training, employee development, change management, and SAP C4C S/4HANA, FIORI, UI5 implementations. A dedicated leader who demonstrates superior skills in developing strategies for success through facilitation, training, coaching, and implementation. Recognized and valued for building relationships that support business goals and lead to long term success.
Professional Experience:
LiftOne/ PDS
Charlotte, NC
SAP Training Development Support June 2024- present Create, edit, format, and standardize draft lesson plans, job aids, and communications provided by instructors and instructional developers to create consistent, clear, and high-quality materials in support of training and change management.
• Create transactional outlines from Q-TEST
• Work with workstreams to collect correct transactional information
• Create Process modules for each workstream
• Create TTT material and presentation
• Create training courses and curricula in the LMS in support of ERP change management and training.
• Enroll staff in training, schedule training activities, and record training completions in the LMS.
• Run and prepare LMS reports on training progress and completion records.
• Coordinate and order training supplies.
• Develop and maintain training schedules.
• Schedule trainers for assigned training activities across the LiftOne territory.
• Support train-the-trainer activities, revising and updating training materials based on need. Eversource Energy/Randstad USA
Hartford, Connecticut.
SAP System Facilitator & Trainer.
SAP S4 HANA (IS-U/C4C/Fiori) SYSTEMS FACILITATOR Sep 2023- June 2024 Facilitate and train participants for a successful SAP S4 HANA new customer energy and gas service platform conversion for the Eversource Energy organization. Facilitated, Trained, instructional designed items such as training materials and job aids, Developed Bdex resolutions guides and performed data validation to insure a successful SAP S4 HANA conversion.
• Communicated with key stakeholders providing solution-based feedback regarding Instructional Design improvements of Leaders Guides, Learning Journeys, Resolution Guides and Job Aid
• Worked closely with the Business Process Exception Management team to improve BPEM Resolution Guides for upcoming training
• Edit, format and validated Job Aids and Resolution Guides
• Conducted training for multiple cohorts in SAP, C4C-Cloud for Customer, and IS-U-Industry-Specify Solutions for Utilities including Customer Service Representatives, Managers and Supervisors
• Managed the day-to-day learning schedule based on pace and competency of the participants ensuring proficiencies within C4C, IS-U and Business Process Management System
• Utilized 24.7 iCloud to format, update, and upload Job Aids Heidi Hansen
*****@*********************.***
http://www.linkedin.com/in/hansenassociates
• Provided technology troubleshooting support for SAP S4 Hana, Teams, and job aid management system
• Monitored and evaluated participant proficiencies within the SAP system utilizing timed proficiency exercises
• Provided Go-Live Virtual Floor Support for Customer Service Representatives Dominion Energy
Richmond, VA
SAP System Facilitator & Trainer. Sep 2022- June 2023 Facilitate and train participants for a successful SAP S4 HANA new customer energy and gas service platform conversion for the entire Dominion Energy organization. SAP S4 HANA Project Systems Facilitator.
Train and mentor energy industry employees ensuring SAP proficiency across seven states and provide one- on-one coaching within online courses as well as live system assistance.
• Delivered 16 SAP proficiency courses in C4C and S4.
• Support and train participants utilizing C4C-Cloud for Customer, ISU-Industry-Specific Solutions for Utilities and SAP Fiori (mashup system for C4C and ISU)
• Monitor and evaluated participant proficiencies.
• Facilitate orientations.
• Created day-to-day learning schedule based on pace and competency.
• Mentor and coach to ensure self-sufficiency within the SAP system.
• Perform live virtual floor support (end user training)
• Provide technology troubleshooting support for classes and virtual floor support.
• Performed process alert workarounds.
• Assisted with data analysis.
• One of six people out of 40 trainers to be asked to go onsite.
• Spend three weeks onsite at Dominion Energy Headquarters in Richmond DUKE ENERGY/UNIVERSITY OF NORTH CAROLINA
Charlotte, NC
SAP System Facilitator & Trainer. Aug 2020-June 2022 Facilitate and train participants for a successful SAP S4 HANA new customer energy and gas service platform conversion for the entire Duke Energy organization. This project implementation is the largest SAP conversion in the utility industry converting over 15 billion customer records, a total of 1.07 billion account receivables and supporting over 5000 end-users.
SAP S4 HANA Project Systems Facilitator.
Train and mentor energy industry employees ensuring SAP proficiency across seven states and provide one- on-one coaching within online courses as well as live system assistance.
• Deliver 5-week SAP proficiency courses.
• Support and train participants utilizing C4C-Cloud for Customer, ISU-Industry-Specific Solutions for Utilities and SAP Fiori (mashup system for C4C and ISU)
• Monitor and evaluate participant proficiencies
• Facilitate orientations
• Create day-to-day learning schedule based on pace and competency
• Mentor and coach to ensure self-sufficiency within the SAP system
• Perform live virtual floor support (end user training)
• Provide technology troubleshooting support for classes and virtual floor support Heidi Hansen
*****@*********************.***
http://www.linkedin.com/in/hansenassociates
• Performed process alert workarounds
• Assisted with data analysis.
HEIDI HANSEN ASSOCIATES, LLC
Charlotte, NC
Owner/founder Aug 2011- present
Heidi Hansen provides corporate training, facilitation, and coaching. Over the past two decades, Heidi has built a distinguished reputation for empowering individuals to exceed their performance expectations and helping companies improve their team goals. Heidi’s work has been published in CEO Magazine and she frequently co-hosts on WSIC radio show. Heidi has also received the award as Top Woman by Business Today.
• Trainer, facilitator & professional coaching
• Leadership development
• Customized training
• Motivational speaking
• Goal setting, network, social media, and career consultant EDUCATION:
University of North Carolina at Charlotte Charlotte, NC Bachelors of Science 1995
Major: Business Administration with a concentration in Human Resources. Minor Information systems SAP-Badge:
• Exploring the Lead to Cash Business Process in SAPCustomer Experience.
• Exploring SAP S/4HANA Sales
• Discover SAP S/4HANA Asset
• Management and SAP S/4HANA Service
Certifications and Skills:
SAP: SAP, S4/HANA, C4C, Fiori, Bdex, Learning & Development, Change Management, Consulting, Data validation, Instructional design, implementation.
Leadership: Emotional Intelligence, Everything DiSC Certified. Train the trainer, ADT. Everything DiSC Productive & Conflict Certified, The 5 Choices to Extraordinary Productivity by Franklin Covey, Strength Finder, Myers Briggs; Type Indicator instrument, 360 Assessment, Change management, Sales, Consulting, Learning and Development, Design,
Software: Zoom, Webex, Teams, Excel, PowerPoint, Word.
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