Technical Support Information Technology

Randy Donaldson

*** *. ******* **., *******, IL *0033

847-***-**** (Mobile)

*****.*.*********@*****.***

www.linkedin.com/in/randydonaldson

Summary: Over a decade of professional IT experience, including leadership at The State Bank Group. Proven ability to centralize infrastructure, enhance operations, develop core systems, and lead technology conversions. Expertise in technical support, networking, and call flow management, contributing to efficiency and security.

Experience:

The State Bank Group, Harvard, Illinois, United States

Information Technology Officer July 2022 - Present

oSpearheaded strategic IT initiatives to centralize infrastructure, processes, and staff for three chartered banks.

oDirected JHA installation and provided critical guidance on deploying the SaaS Jack Henry hosted environment.

oReplaced core VMWare server clusters, all Teller equipment, and core banking VMWare VDI systems for seven branches.

oReplaced phone system with a modern VoIP system.

oPlanned and implemented carrier-independent SD-WAN redundancy with Comcast, resulting in significant monthly savings.

oCoordinated enterprise consultants for Active Directory integration and migration of three Microsoft O365 tenants into a single subscription.

oInstalled an Azure instance of the N-Able N-Central RMM solution with SentinelOne EDR integration.

Internet Freedom for McHenry County, Woodstock, Illinois, United States

Director At Large April 2022 - August 2023

oNon-profit organization focused on promoting and advocating for Internet Freedom.

oJoined the Board to advocate for county investment in community-controlled fiber.

Firehouse Depot Ltd., Harvard, IL

Business Owner/President March 2014 - March 2023

oOversaw company operations part-time while working a full-time IT position.

oDeveloped high-quality business strategies and plans.

oManaged the company's online presence and fiscal activity.

oInstalled and maintained guest WiFi and supervised staff.

oServed as General Contractor for retail and service facilities build-out.

oAchieved operational profit within six months and corporate profit in the second year.

Everly Health/Home Access Health, Hoffman Estates, IL

IT Manager September 2018 - April 2022

oManaged a small team and provided hands-on support for complex business needs and legacy systems.

oLed development of new technical solutions for network design, redundancy, security, and business continuity.

oCoordinated integration with Everlywell post-merger.

oLed infrastructure modernization and domain migration project.

oManaged a workforce of full-time and contract employees.

oInstalled new Meraki routers, firewall, VPN, and content filtering.

oTransitioned company from on-prem to SaaS PureCloud VoIP environment.

oSet direction for IT security policies and procedures, moving from HIPAA to HITRUST.

oCompleted multiple internal and external vulnerability tests with no major or critical issues identified for two years.

oCompleted AWS ecosystem migration to Azure infrastructure.

Earlier Experience:

Astellas, Network Operations Coordinator September 2016 - August 2018 (2 years): Oversaw IT infrastructure network processes, coordinated technical operations and change controls, and provided network infrastructure support.

Northwestern Mutual, NOC Systems Administrator September 2015 - August 2016 (1 year): Monitored server and service infrastructure, installed and configured hardware/software, managed network servers, and provided troubleshooting and support for various systems.

Abbott, Network Operations Technician August 2014 - September 2015: Oversaw global LAN/WAN operations, maintained global network connectivity, and provided support for networking and telecommunications equipment.

Sprint Nextel, Technical Support Engineer II June 1999 - February 2014: Led a team of technicians, managed projects, conducted network analysis, and served as a subject matter expert for field operations, networking, and telephony systems.

UCP Seguin of Greater Chicago

oNetwork Administrator January 1998 - November 1998 (11 months): Managed the installation of the agency's initial LAN and provided user and technical support.

oDirector of Case Management July 1994 - December 1997 (3 years 6 months): Introduced new service delivery methods, was involved in policy development, coordinated IT purchases, and served as a primary policy analyst.

Education:

The University of Texas at Austin, Bachelor of Science, Social Work · 1992

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