Data Collection Customer Service

Elke Dragos

*** **** ***** **, ********, CO *****

303-***-****, 720-***-****

**********@*****.***

Education

Associates of Applied Sciences – Legal Studies, Paralegal Kaplan College, Thornton, CO

Administrative Skills

- Coordination of multi-level office functions: data collection, file documentation/drafting, internal and external communications, caseload execution and completion, file organization, processing of services and official paperwork.

- Organization, administration and preparation of revenue reports, bankruptcy procedures, discovery pleadings, audit procedures, collections, petitions, litigation processes, report creation and revenue reports.

- Office management: Email, telephone, office equipment maintenance, fax, internet research, data collection, dictation, supply stock and ordering procedures.

- Detail oriented; multi-task exceptionalities; experience working in fast paced environments; motivating; enthusiastic about new endeavors and assignments.

Communication and Relational Skills

- Excellent written, verbal and interpersonal skills

- Collaborates well in small and large groups and individually

- Experienced problem solver with advanced conflict resolution skills

- Strong customer service skills, with high focus and intention on increasing operation efficiency

- Internally motivated with a strong sense of integrity and honesty towards tasks and individuals

- Team mentality and willingness to learn, explore, research and work with dedication and passion

- Tenacious, kind, hardworking, loyal, forthright, responsible, funny and personable Computer Skills

- EZ filing software

- PACER – file documentation system

- Microsoft Office Suite: Word, Power Point, Power Point

- Email, scanner, fax, data entry and log

- Internet search and research

- Social Media knowledge and experience

Work History

2009 - Connolly, Rosania & Loftstedt, P.C., 950 Spruce St, Louisville, CO 80027, 303-***-**** - Paralegal 2007-2009 - Collect America, Ltd, 370 17th St #5000, Denver, CO 80202, 720-***-**** – Legal Asst./Sr., Law Firm Liaison 2007 – Linebarger Goggan Blair & Sampson, LLP, 1515 Cleveland Pl # 300, Denver, CO 80202, 720-***-**** – Legal Asst. References provided upon request.

Contact this candidate