Service Engineer On-Site

Ryan B. Lenhart

Rockford, IL *****

623-***-**** - ****@*********.***

Professional Summary Highly motivated Financial Services Senior Field Engineer with extensive customer interaction and maintenance experience. Outgoing service professional completing client requests in a timely and efficient manner.

Skills and Specialties

• Client Satisfaction and On-site Support

• Diagnose and resolve an extensive

variety of ATM-related issues,

including both hardware and software

challenges, communication faults, and

security matters efficiently

• Install new ATMs and related

hardware, such as modems, printers,

and card readers

• Installation and removal of financial

services equipment in all respects

• Preventative maintenance for ATMs,

Vaults, Cash Recyclers, Coin Machines,

Currency Counters, Drive Thru

Equipment

• Collaboration with bank personnel,

vendors and customers to ensure all

concerns are fully addressed

• Maintain records of all services, repairs,

and installations completed

• Product Expertise

• Agile Minded and Adaptability

Work History Jun 2024 to Apr 2025 Service Engineer

Financial Systems Corp – 1701 Quincy Ave, Naperville, IL 60540 Covered all calls for the state of Colorado

Commute by company vehicle to service calls dispatched from central office via phone and email Confirm appointments and discuss ETAs with clients prior to arrival On site troubleshooting and/or fabricating of parts for specified issue requested by client Explain diagnostic findings to clients and provide the repair and/or replacement options Adhering to industry standard safety protocols and policies to reduce workplace hazards and accidents Promptly completing detailed field notes and service records for record keeping and project status Oct 2023 to May 2024 Service Engineer and Locksmith DBSI Inc – 6950 W Morelos Pl, Chandler, AZ 85226

Covered all calls for the state of Colorado

Commute by company vehicle to service calls dispatched from central office via phone and email Confirm appointments and discuss ETAs with clients prior to arrival On site troubleshooting and/or fabricating of parts for specified issue requested by client Safe and Vault combination changes and key cutting Safe Deposit Box lock repair, replacement, and maintenance Ryan B. Lenhart

Rockford, IL 61103

623-***-**** - ****@*********.***

Explain diagnostic findings to clients and provide the repair and/or replacement options Adhering to industry standard safety protocols and policies to reduce workplace hazards and accidents Promptly completing detailed field notes and service records for record keeping and project status Jan 2009 to Sept 2023 Senior Field Service Engineer Walker Security LLC – 4108 E Winslow Ave, Phoenix, AZ 85040 Commute by company vehicle to service calls dispatched from central office via phone and email Confirm appointments and discuss ETAs with clients prior to arrival On site troubleshooting and/or fabricating of parts for specified issue requested by client Install, diagnose, and maintain ATMs including graffiti removal and vehicle damage repair Hardware repairs including hard drive, circuit boards, monitors, cameras, printers, and cash dispenser replacements

Software updates, hard drive wipes and operating system/software reinstallations Refurbish late model ATMs

Safe and Vault combination changes and key cutting Safe Deposit Box lock repair, replacement, and maintenance Escheatment Processes

Security surveillance networking, maintenance, and repair Explain diagnostic findings to clients and provide the repair and/or replacement options Training client employees and managers on machine use and updated software procedures Adhering to industry standard safety protocols and policies to reduce workplace hazards and accidents Promptly completing detailed field notes and service records for record keeping and project status Education High School Diploma May 2000

Shadow Mountain High School of Phoenix, AZ

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