Customer Service Housekeeping Services
Resume:
HOUSEKEEPER
JOANNA
SULTANOV
CONTACT INFORMATION
******.**********@*****.***
*** **** ****, *********, ** 11901
SKILLS
LANGUAGES
English Intermediate
Polish Native
Russian Advanced
Ukrainian Intermediate
OBJECTIVE
EXPERIENCE
OWNER/OPERATOR
My Hamptons Residence Services . Riverhead, NY 11901
May 2014 - Sep 2024
- Established and managed My Hamptons Residence Services, delivering high- quality housekeeping solutions to residential clients in the Hamptons area.
- Developed a loyal client base through exceptional service, reliability, and a commitment to customer satisfaction.
- Implemented efficient scheduling and staff management practices, ensuring timely and thorough completion of cleaning tasks.
- Trained and supervised a seasonal team of 10 to 22 cleaning professionals, emphasizing attention to detail and adherence to company standards.
- Provided personalized housekeeping services for prestigious clients, including:
•Dylan Lauren and Family (August 2021 - September 2024): Managed all aspects of housekeeping, ensuring the residence was maintained to the highest standards.
•William Lauder and Family (July
2018): Oversaw day-to-day housekeeping operations, ensuring a pristine living environment while adhering to specific client preferences.
•Justin Waterman (January 2017 - December 2017): Delivered comprehensive cleaning and organizing services tailored to client specifications.
• Ugo Colombo and Family (July 2017 - September 2017): Offered premium housekeeping solutions, maintaining meticulous standards of cleanliness and organization.
•Antonio Reid (June 2017 - January 2018): Provided comprehensive housekeeping solutions, catering to the unique needs of the household. HOUSEKEEPER AND FAMILY SUPPORT
Mrs.Lili Irani-Momtaz . Watermill, NY May 2010 - May 2014
- Delivered comprehensive housekeeping services, including cleaning, organizing, and maintaining residences in both the Hamptons and NYC.
- Assisted with childcare and pet care, fostering a safe and nurturing environment.
- Collaborated with kitchen staff to assist in meal preparation and kitchen organization, ensuring a clean and functional culinary space. HOUSEKEEPING PROFESSIONAL
Hamptons area Sep 2007 - May 2010
- Gained extensive experience in residential and commercial cleaning, honing skills in efficient cleaning techniques and customer service.
- Worked collaboratively with teams to ensure high standards of cleanliness in multiple properties.
EDUCATION
BACHELOR OF MATHEMATICS
Wyższa Szkoła Matematyki i Informatyki Użytkowej . Bialystok, Poland Attention to Detail
Time Management
Organization Skills
Communication Skills
Problem-Solving Skills
Reliability
Flexibility
Teamwork
Basic Cooking Skills
Customer Service Orientation
French AdvancedDiploma in Advanced
French
Proactive, customer-orientated retail professional with over 4 years of experience in reputable shops. Received 3 ‘Passion Awards’ for delivering outstanding service and have consistently surpassed my target KPIs for mystery shoppers.
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