Technical Services Project Manager

HIGHLIGHTS OF QUALIFICATIONS:

Decades of diverse IT experience. (20 years Healthcare & 10 years V.A.R. & Contractor.

Outstanding organizational abilities with attention to detail.

Adept at balancing multiple programs/projects simultaneously in high pressure, fast paced environment while consistently meeting all time deadlines and quality requirements.

Exceptional interpersonal abilities. Relate quickly and easily with all cultures, personalities and business levels.

Experienced in the management and supervision of IT technical services teams ranging from Desktop Technicians, Telecom Technician, Network Engineer, Server/System Administrator, Project Manager, Contractors, and vendor partners.

PROFESSIONAL EXPERIENCE:

IT Technical Services Consultant

5 years since August 2019

Provided tailored solutions both virtually and onsite on a medical office, SOHO, R&D start-up, Financial Day Traders, Construction company and Merchandizing business.

Installed, configured, and maintained computers, printers, tablets, smartphones, operating systems, software application, utilities and related peripherals for secured connectivity to on-premise, Cloud/SAAS and Internet and back to office secure remote access.

24/7 onsite and remote tech support coverage, fine tuning and preventative maintenance.

Provided hands-on Education and Training for End Users and lead coordinators.

Orange Coast Memorial Medical Center – IS Technical Services Manager

17 years from March 2000 – August 2017

Managed the day to day hospital technical services team in achieving a strong operational goal and excellent customer service. Additionally, supervised desktop support operations at MemorialCare Corporate office.

Worked collaboratively with department heads and leads to determine the maintenance and growth needs of the campus network.

Active member of corporate IT Value Added Team that evaluates, recommends, provide cost savings analysis, IT standardization, and measure metrics.

Notable programs and project accomplishments:

oEnd Node Lifecycles (Assessment, Acquisition, Maintenance, Retirement of Dell/Lenovo/Apple Desktop, Laptops, and WOW carts)

oAsset Management (Peoplesoft, SNOW, Track-It).

oDisaster and Recovery Emergency Preparedness (HEIC, ReadyNet, Epic BCA)

oVendor service management (Print services, Data cabling, Nurse Call system, Telecom)

oSCCM implementation, Windows Server and PC upgrades/patching and rollouts)

oWAN/LAN (Cisco VLAN, Wireless LAN, Core and Distribution layering)

oSoftware hardening (Bitlocker, PointSec, AD group policies),

oAnti Virus (McAfee EPO), Remote Access (VPN, Bomgar, TeamViewer, ServiceNow)

oSingle Sign-On (Impravata) VDI (VMware Pilot),

oStructured Cabling, and MDF/IDF rooms,

oFetal Monitoring (QS Centricity) system and Nurse Call (Responder) system. Epic (HIS) Track boards. Perfect Serve, LIS (Sunquest, Cerner), Stentor PACS, Dragon Dictation/Transcribing.

oTelecom VOIP and PBX switch upgrades (Nortel/Avaya, Cisco)

Annually formulates budget for IT equipment procurement and services, Computer

replacements/upgrades, Call Accounting, Telco circuits conversion to SIP consolidation.

Collaborates with facility management team on HIPAA regulations and Healthcare compliance.

Facilitated data and telecommunication services to Campus Medical Office Buildings, Physician partners, and IT support for Ambulatory EMR, and Retail clinics.

Actively participated on multiple Lean sponsored Rapid Process Improvement (RPI) events at the hospital and corporate wide sites.

Member of the Corporate wide IT Value Added Team for cost savings, metrics and evaluation of technology for Corporate IT leadership business case.

Assisted Senior Level Executives and Sponsors on product selection and vendor contract negotiations.

Talent acquisition lead for Technical Services staffing and contractors.

Catholic Health West (now Dignity Health) – Network Engineer / LAN Administrator

December 1995 to March 2000

Solely responsible for management and administration of network switches at California Hospital Medical Center. By mid-1999 added the same services to St Vincent Medical Center

Implemented workstation and server upgrades. Migrated systems from a Novell to a Windows NT directory services infrastructure.

Oversaw computer operations and proper network functioning, troubleshooting, repairs and maintenance.

Managed user/group IT operations, policies, guidelines and procedures to fulfill user requests and assist helpdesk in resolution of open tickets.

Catholic Health West – Contractor Sr PC Technician

July 1994 – December 1995

Responsible for the installation and maintenance of PC to AS/400 gateway, Novell file/print services and RS6000 connectivity at corporate data center.

Lead Field PC Support Technician to repair or upgrade LAN PC’s and replaced controllers on 8 medical centers in Southern California.

EDUCATION:

You Learn (MemorialCare Management In-house 3 to 5 day courses / workshops) 2012-2017

ITIL overview and certification – Conducted in-house by New Horizons 2016

Microsoft Windows 7 support and administration – New Horizons 2013

Toyota Lean RPI workshop for Desktop and Telecom Operations 20112

VMware VDI v4.X class – Orange Coast College, Costa Mesa CA 2013

Microsoft Windows NT 4.0 Administration, TCP/IP, MS SQL 6.5 at New Horizons, Irvine Ca 1998

Fundamentals of Data Communication, El Camino Community College, Redondo Beach CA 1992

BS Aeronautical Engineering, Philippine Air Transport School of Aeronautics, Metro Manila Phil 1983

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