Data Analytics Customer Service

ANDRES MORA

Tampa, FL ************@*****.*** LinkedIn: linkedin.com/in/andres-mora-353997272

EDUCATION

University of South Florida, Tampa, FL

Bachelor of Science in Information Science, Concentration in Data Analytics. May 2025 OBJECTIVE

Driven and detail-oriented Information Science graduate with a strong foundation in data analysis and statistical methods. Passionate about uncovering patterns and trends to solve real-world problems. Eager to apply my technical skills and analytical mindset to contribute to innovative projects and make a meaningful impact. Seeking a role in a collaborative environment that offers opportunities for continuous learning and growth. SKILLS SUMMARY

• Languages/Tools: R (intermediate), SQL (intermediate), Excel, Tableau, Power BI

• Software & Platforms: RStudio, GitHub, Wix

• Skills: Data Cleaning, Workforce Scheduling, Real-Time Monitoring, Data Visualization

• Soft Skills: Critical Thinking, Time Management, Strong Communication, Team Collaboration, Adaptability

WORK EXPERIENCE

Member Service Representative

Liberty Dental Plan Tampa, FL May 2023 – Present

- Analyzed member data to optimize verification processes.

- Educated members on technical forms and resolutions.

- Provided support in resolving disputes.

Customer Service & Sales Specialist

Liry’s Jewelry Tampa, FL May 2021 – May 2023

- Delivered expert product knowledge and recommendations.

- Managed high-value inventory and exceeded sales targets.

- Built loyal client relationships through tailored solutions. Customer Service Representative

Jani-King Clearwater Tampa, FL Mar 2019 – Early 2020

- Acted as point of contact for prospective clients.

- Facilitated communication between reps and clients.

- Documented and tracked calls using CRM.

PROJECTS

Workforce Management Analytics – Liberty Dental Plan 7-Month Contract Tampa, FL

- Supported real-time intraday analysis of contact center schedules to improve staffing efficiency.

- Recommended break and lunch times based on peak demand patterns.

- Worked with the WFM team to monitor and adjust agent schedules. Senior Capstone Website – University of South Florida Visit: andresmz1996.wixsite.com/amora20

- Designed and published a personal portfolio website.

- Integrated resume, project highlights, and goals into a user-friendly format. R Programming & GitHub Projects

GitHub: github.com/andresm20

- Created and documented a custom R function as part of coursework.

- Gained experience using GitHub to manage and share code. CORE COMPETENCIES

Customer Service & Support Data Analysis & Reporting Problem Resolution Inventory Management Client Relationship Management Time Management & Efficiency CRM Systems Communication & Interpersonal Skills Microsoft Excel Proficiency Data Entry & Accuracy Process Optimization

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