Medical Assistant Customer Service

Danielle Ostroski

Plano, Texas *****

469-***-**** ********.********@*****.***

PROFILE

An motivated and adaptable individual with a passion for helping others. I have experience in customer service and as a medical assistant, where I honed my communication and problem-solving skills while providing quality patient care. I'm always eager to learn and grow, and I thrive in collaborative environments

EDUCATION

The College of Health Care Professions, Dallas, Texas Graduated-November 2024 Medical Assistant

● National Association for Health Professionals National Registered Certified Medical Assistant (NRCMA) WORK EXPERIENCE

Internal Medicine Associates of Plano, Plano, Tx October 2024 - November 2024 Medical Assistant

● Assisting with patient examinations and diagnostic tests.

● Preparing patients for procedures and providing follow-up care instructions.

● Perform basic laboratory tests and administer medications as directed by the physician. Texas Healthcare Neck & Back Clinic, Plano, Tx June 2024 - July 2024 Medical Assistant

● Prepare patients for examinations by taking vital signs, medical histories, and other necessary information.

● Maintain a sterile environment and ensure proper sanitization of medical equipment and exam rooms.

● Handle phone calls, respond to inquiries, and coordinate patient referrals. EcoShield Pest Solutions, Farmers Branch January 2022 - November 2022 Customer Service Representative

● Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

● Handle customer complaints and concerns effectively, providing solutions and following up to ensure satisfaction.

● Assist customers in scheduling pest control services and managing appointments.

● Maintain accurate customer records and documentation in our database. College Nannies (Jovie), August 2019 - December 2021 Childcare Provider

● Assist with hygiene tasks, including diaper changes and personal cleanliness.

● Provide personalized care, including meal preparation, transportation, and homework help.

● Create and implement a daily schedule to provide structure for the children.

● Handle household tasks related to child care (e.g., laundry, cleaning up after meals). Van Heusen, December 2016 - August 2019

Floor Supervisor

● Operated cash register, scanners and computers to itemize and total customer purchases; collected payments and made changes for cash transactions; balanced drawer at the end of each shift.

● Assisted with store stocking, floor-sets and opening/closing procedures.

● Recommended, selected, and helped locate or obtain merchandise to customer. CERTIFICATIONS

CPR/AED, Dallas, TX June 2024 - June 2026

Medical Assistant, Dallas, Tx March 2025 - March 2026 Certification #237402

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