Customer Service Production Worker
Resume:
Rodney Roberts
East Saint Louis, IL *****
*****************@*****.***
Professional Summary
Accomplished production worker with 4 years of experience in various roles, including warehouse and moving positions. Proven skills in maintaining a clean and organized work environment, collaborating with team members, and operating material handling equipment safely and efficiently. Possesses strong customer service skills and has achieved high customer satisfaction ratings. Work Experience
Production Worker
Menasha Packaging-Edwardsville, IL
October 2022 to January 2025
• Maintained a clean and organized work area, adhering to safety guidelines at all times
• Collaborated with team members to meet daily production targets and deadlines
• Assisted in the setup and changeover of production lines as needed
• Trained new employees on proper operation of machinery and safety protocols
• Operated forklifts or other material handling equipment safely and efficiently when required for job tasks
Mover/Packer
Anchor Moving And Storage-St. Louis, MO
March 2020 to April 2024
• Loaded and unloaded cargo using appropriate equipment such as dollies, hand trucks, or forklifts
• Provided excellent customer service by addressing any concerns or issues during deliveries
• Performed routine inspections of vehicles before each trip to identify any mechanical issues or safety hazards
• Adhered to company policies regarding proper handling and securing of fragile items during transportation
• Assisted in the packing and unpacking of household goods during residential moves
• Coordinated with team members to efficiently load/unload furniture and other heavy items from moving trucks
• Utilized GPS navigation systems effectively to navigate unfamiliar routes or locations
• Communicated effectively with customers regarding delivery schedules, delays, or changes in plans
• Achieved XX% increase in customer satisfaction ratings through prompt delivery services
• Successfully resolved delivery issues by proactively communicating with customers and finding suitable solutions
Picker/Packer
GEODIS-Edwardsville, IL
August 2022 to December 2022
• Efficiently picked and packed customer orders according to established guidelines and procedures
• Maintained accurate inventory records by carefully documenting all incoming and outgoing products
• Utilized handheld scanners to track inventory movement and ensure proper stock rotation
• Collaborated with team members to meet daily production targets, consistently achieving XX% above target
• Performed quality checks on products to ensure they met company standards before packaging for shipment
• Operated material handling equipment such as forklifts or pallet jacks to transport goods within the warehouse
• Assisted in organizing and maintaining a clean and orderly warehouse environment, promoting workplace safety practices
• Implemented time-saving strategies that reduced average pick-and-pack time by XX%
• Resolved order discrepancies or errors promptly by investigating root causes and implementing corrective actions
• Maintained a high level of accuracy while picking items from shelves based on order specifications Busser
Joey B's on the Hill-St. Louis, MO
June 2021 to August 2021
• Efficiently cleared and reset XX tables per shift, ensuring a clean and organized dining area
• Assisted servers in delivering food and beverages to customers, maintaining a smooth flow of service
• Maintained cleanliness of dining area by promptly cleaning spills, removing used plates and utensils, and replenishing supplies as needed
• Collaborated with kitchen staff to ensure timely delivery of dishes to tables, minimizing wait times for guests
• Supported the team during peak hours by assisting with seating arrangements and managing waiting lists
• Worked efficiently under pressure while maintaining a positive attitude in fast-paced environments
• Followed health and safety guidelines when handling food items, ensuring compliance with sanitation regulations
Education
High school diploma
Hazelwood East High School-Hazelwood, MO
February 2021 to May 2023
Skills
• Warehouse Experience
• Load & Unload
• Cleaning
• Lawn Care
• Busser
• Pallet Jack
• Construction
• Order Picking
• Materials Handling
• Food Handling
• Home care
• Moving Experience
• Heavy Lifting
• Packaging
• Cleanroom
• Inventory Control
• Manufacturing
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