Help Desk Technical Support
Resume:
Pearl Olczak
Amherst, NY *****
******.******@*****.***
25+ years of experience in technical support and customer service.
TECHNICAL SKILLS
APPLICATIONS SUPPORT: Microsoft Office 365,Excel, Smartview, SAP, Power BI
IN-HOUSE APPLICATIONS SUPPORT: NCR Back Office, E-Vision Dashboards, Web UFS, BI Query, Retail Ranger
OPERATING SYSTEMS: Windows 11
PROFESSIONAL EXPERIENCE
SODEXO Buffalo, NY
Senior Financial Application Support Specialist 2007– Present
Product Specialist for DRIVE, Food Management, Vending, Essbase, Smartview, BI Query and Brio.
Report to NOC any application outages to resolve network issues quickly.
Document incidents reported to the Help Desk.
Create procedures and articles on solutions for supported applications.
Trained new employees on financial applications.
Assisted Access Management Team on processing access requests.
Assisted with password resets using Active Directory.
SODEXO Buffalo, NY
Lead Credit Card Reconciliation Specialist 2000-2007
Credit Card reconciliation using RECON and SAP.
Trained SAP to various departments for roll out in 2003.
Worked closely with management on daily incidents and documented all issues using Excel and HEAT.
Created procedures for the department.
SODEXO Buffalo, NY
Revenue Accounting Clerk 1998-2000
Processed cash reports.
EDUCATION
Bryant & Stratton Buffalo, NY
Various accounting classes
CERTIFICATION
HDI Help Desk Institute Certified Online
2012
ITIL 4 Foundations Certification Course Online
2024
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