Customer Service Training Supervisor

nywiCC

Prospect Airport Services May ****-Present

Training Supervisor

Maintain internal and contract databases for employee compliance

Successfully complete company training assignments prior to deadline

Team completion of recruiting, interviewing and on-boarding

Mentor several roles in customer service, ergonomic practices, and ACAA compliance

Authorized signatory for company

Training Supervisor JetBlue Airways- May 2023-March 2024 Inflight Crewmember

Ensured FAA flight safety regulations and company policies with precision

Trained in emergency response procedures, CPR, and AED usage

Properly performed in Mint Service role sans certification Osteria Marco Jan. 2021-Apr. 2022

Server/Trainer

Provided a cohesive and guided dining experience to guarantee customer satisfaction

Collaborated on development and employment of service training program

Expanded upon service practices with experiential dining skills Frontier Airlines Aug. 2018-Oct. 2020

Flight Attendant

Completed 1000+ hours of international and domestic flights

Mitigated and reported personnel, passenger and aircraft safety issues

Effectively utilized customer service skills in conflict resolution and customer service

The Hornet Restaurant May 2012-Nov. 2017

Bartender/Server/Trainer

Ensured the highest level of quality assurance for customers

Lead trainer responsible for enabling new staff

Sustained loyal clientele while consistently attracting new business

Responsible for developing training programs and onboarding new staff

Collaborated on concept and design for new restaurant location 1

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