Sr. Project Manager

Amy Drumm, PMP

Email: **********@*****.***; Phone: 919-***-****

SR. PROJECT MANAGER/PROGRAM MANAGER

WHAT I BRING TO THE ROLE

Positive Attitude.

Know how to Team: can work with all levels and styles of people.

Know how to ask the Intelligent question: gain a better understanding to establish project schedules, remove any issues/blockers.

Know when and how to ask for help.

HOW I WORK

Get the job done.

Build strong relationships, responsive.

Daily prioritization for the day and week.

Completes work on time following company policies and procedures.

WHAT YOU SHOULD KNOW ABOUT ME

Strong passion for Project Management: a team working together towards a finished product or goal with a sense of accomplishment at the close.

Tactical, analytical, decisive thought process.

Integrity: strong moral compass, walk the walk – not just the talk.

Servant: main project management style, but incorporates other styles for specific situations.

Train/Coach multiple project managers.

ALLOW ME TO OFFER

Technically sophisticated project management professional adept in managing full Project Lifecycle, fostering cross-functional collaboration, delivering solutions that align with business objectives.

Cultivates strong stakeholder relationships, mitigates risks, and drives improvement to exceed expectations.

Adept at executing large-scale technology upgrades, infrastructure modernizations, and software delivery in high-stakes environment.

Manage budget/cost forecasts up to 10MIL.

SKILLS

Project Management Lifecycle: Waterfall/Agile Methodologies

Risks, Issues, Dependencies Management

Change Management

Infrastructure Project/Program Management

Software Application Project Management

Train/Mentor/Coach

Certified Scrum Master (2021 – expired)

MS Project, Oracle Projects, JIRA, Confluence, Microsoft Office Suite, Smartsheet, Document Repositories (DCP, Alfresco, Box)

EXPERIENCE

Motion Recruitment (contractor: Ahold Delhaize, RBS) Remote

Scrum Master/Project Manager 2024

Select Achievements

Orchestrated all Scrum activities: standups, planning, backlog refinement, retrospectives, reviews.

Mentored development team on Agile principles and Scrum practices.

Resolved blockers that were hindering team’s progress.

Budget: 1.5MIL; Team Capacity: 14+

Insight Global (Contractor: Cisco for Farmers Insurance) Remote

Project Manager 2022 - 2023

Select Achievements

Managed upgrade of Contact Center to UCCE 12.6 collaborating with implementing partner and customer.

Managed BCS contract working with customer and partner.

Maintained cost and revenue forecasts.

Budget: Up to 1MIL; Team Capacity: 5-10

Mandiant Inc. (acquired by Google) Remote

Program Manager 2021 – 2022

Select Achievements

Collaborated with engineering, development, and operation teams to standardize platform delivery processes for company to provide platform scalability and reliability.

Cisco Systems, Inc. 2009 – 2021

Program Manager – Department of Veterans Affairs Remote. 2020 – 2021

Select Achievements

Managed large-scale Networking/BCS contract for Department of Veterans Affairs to include: Security, Wireless, Data Centers, Collaboration/Unified Communications, Route/Switch.

Trained/Mentored team of 3 Project Managers through ongoing coaching and providing technical guidance/direction.

Created mini PMO practices and processes/procedures for account while adhering to established corporate PM processes and procedures.

Budget: 10MIL; Team Capacity: 55-65

Project Manager - Department of Veterans Affairs Remote. 2015 – 2020

Select Achievements

Managed strategic projects within program to include: Unified Communications (Contact Center implementation) Security (ISE installations/equipment refreshes), Data Center (Hyperflex/Intersight, UCS installations), operations coverage.

Conducted weekly/bi-weekly status calls with project team and customer, presented project summaries and health assessment to upper management.

Budget: Overall 10MIL; Team Capacity: 15 – 20

Program Manager – Development Licensing Office Hybrid 2014 – 2015

Select Achievements

Established release environment for Smart Agent and Cisco Software Satellite for beta customers by working closely with Smart Licensing development manager to understand new features and requirements, as well as development roadmap.

Project Manager – Department of Veterans Affairs, Census,

US Postal Service Hybrid 2012 – 2014

Select Achievements

Ensured contract deliverables are managed to SOW with focus on customer success and satisfaction: Networking, Wireless, operations.

Project Manager – Learning Group Hybrid 2009 – 2012

Select Achievements

Managed development of e-learning programs: QuickStart, Partner Certification, workshop programs for pre-sales training to Cisco Account Mangers, Systems Engineering, and Advanced Technology Partners.

Additional Experience:

Project Manager: Incentric Solutions, Cisco Systems, Inc., IBM/Search Application

Technical positions: Technical Recruiter, LAN Administrator, Systems Process

Analyst, Computer Support

EDUCATION

Westminster College

Computer Information Systems, Bachelor of Science

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