Customer Service Experience

SAMIYAH MURPHY

% 267-***-**** = ****************@*****.*** 9 Philadelphia, Pa 19050

PROFESSIONAL SUMMARY

Motivated 12th grade student (3.5 GPA) experienced in the restaurant industry. Proven ability to provide outstanding

customer service, build relationships with customers, and foster a positive work environment. Possesses excellent

communication skills and the ability to work seamlessly with other team members to ensure that all tasks are completed

to the highest standard. Committed to providing a superior customer experience through a combination of prompt

service and a friendly attitude.

SKILLS

Operating Equipment —_—Excellent critical thinking Adaptable to any changing circumstances

Ability to effectively collaborate with others. —_Integrityand Honesty _—Safe Food Handling

EXPERIENCE

CREW MEMBER, Philadelphia, PA

Panera Bread, July 2024-Present

* Greeted customers in a friendly and professional manner, ensuring customer satisfaction.

* Coordinated with other crew members to complete assigned tasks quickly and effectively.

* Handled customer complaints in a professional and courteous manner.

* Followed health department regulations for handling food products properly.

* Followed all safety and security procedures to reduce risks.

DINING ROOM CARE MANAGER, Philadelphia, PA

Sunrise Senior Living, January 2024-July 2024

* Ensured compliance with state regulations regarding case management services delivery standards.

* Educated members on disease processes, encouraging members to make healthy lifestyle changes.

* Built relationships with patients to encourage trust, listening to and interpreting needs and concerns.

* Established relationships with health care providers, social workers, and other community resources to ensure

comprehensive support services.

EDUCATION

HORTICULTURE CANDIDATE, 7100 Henry Ave

Walter Biddle Saul School Of Agricultural Sciences, Expected graduation June

2025

ACTIVITIES

Graphic design

Softball

Online cooking classes

Reading

Yard work and cleaning on weekends

Weekly greenhouse maintenance

ACCOMPLISHMENTS

* Academic Honor Roll since 2016

* Gold Medal Winner in 2023 Philadelphia Flower Show

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