Information Technology It Support

Daniel Manzano

Information Technology

Orlando, FL 32817 • ***************@*****.*** • +1-786-***-****

● Technical Skills: HTML, CSS, Bootstrap, JavaScript, IT troubleshooting, High Availability and Disaster Recovery, SQL Server Management Studio, Virtualization Technologies; Virtual Box, VMware

● Certifications: ITIL® Foundation Certificate in IT Service Management (Obtained ni 2023) PROFESSIONAL EXPERIENCE

Dave School (FTC College) Orlando, FL

IT Network Specialist 10/2024 - Current

● Manage and maintain the school's network infrastructure supporting animation labs, rendering farms, and high-performance workstations.

● Install and configure network switches, routers, and firewalls to ensure optimal performance for resource- intensive software like Maya, Unreal Engine, and Nuke.

● Provide technical support for faculty, students, and production teams, troubleshooting connectivity, latency, and software access issues.

● Maintained network documentation, asset inventory, and change logs to align with institutional IT compliance and security standards.

● Oversee the deployment of secure, high-speed internet access across classrooms, studios, and student workstations.

AXIS CAPITAL

SQL Database Administrator

Alpharetta, Georgia (Remote)

03/2022 - 07/2024

● Implemented and managed high-availability solutions and disaster recovery strategies to ensure database resilience and continuity.

● Administered Azure SQL and Azure SQL on Azure VM, On-Premises SQL Server.

● Identified and resolved database integrity, performance, blocking, deadlocking, connectivity, and replication issues promptly and efficiently.

● Facilitated the migration of on-premises environments to Azure Cloud. ADVENT HEALTH Orlando, FL

IT Support Technician 10/2021-03/2022

● Troubleshoot and performed preventive maintenance on any authorized Advent Health Systems devices as requested by user.

● Entered and updated Service Desk tickets required to monitor and track all work d one in IT Support Technician support area, using ServiceNow.

● Installed desktop hardware and software, including desktops, laptops, printers, scanners, operating systems, and standard applications.

MBA FINANCING B.V Curacao, Willemstad

Web Developer 01/2020-03/2022

• Designed a website for a Loan Company and created using WordPress.

• This website comprises of many useful tools for the clients such as a loan calculator and a way for clients to upload the required documents for the loan,

• Keeping the website updated as well as supporting such company with updates and IT related issues. EDUCATION

UNIVERSITY OF CENTRAL FLORIDA Orlando, FL

Bachelor of Science: Information Technology

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