Customer Service Systems Analyst

MAJOR LEWIS

214-***-**** *****.*****@*****.*** linkedin.com/in/majorlewis

Professional Summary

Passionate about transforming complex data into actionable insights that drive efficiency, cost savings, and regulatory compliance. Excels at optimizing workflows, automating reporting, and delivering executive-level analytics. Experienced in risk governance, compliance management, and data analytics within the financial services sector.

Core Skills

Data & Business Intelligence:

• SQL, Tableau, Power BI, Looker,

PowerPivot

• Data analysis, visualization, and

automation

Risk & Compliance:

• AML, KYC, risk assessments, regulatory

reporting

• Process optimization, governance

frameworks

Technical & Process Improvement:

• Python, SAS, HTML, Java, C++

• Workflow automation, business process

reengineering

Project Management & Leadership:

• Strategic planning, stakeholder engagement

• Team training, executive reporting

Professional Experience

Quoted Clothing

Operations Manager – Boca Raton, FL July 2023 – Present

• Oversee end-to-end production operations, ensuring efficiency and quality control.

• Implement inventory and budget management strategies, reducing waste and improving cost efficiency.

• Optimized workflows, troubleshot bottlenecks, and developed financial reports to track profitability.

MoneyGram International

Risk Programs Manager – Remote July 2019 – July 2023

• Led global risk assessments across 40+ jurisdictions, driving $5M+ in annual cost savings.

• Developed and maintained risk governance frameworks, ensuring compliance with industry regulations.

• Oversaw the data migration to the Google Cloud Platform GCP & implementation of Big Query.

• Partnered with compliance teams to identify emerging risks, due diligence concerns, and mitigation strategies.

• Provided data-driven insights for business decisions through executive dashboards and regulatory reports.

2

MoneyGram International

Compliance Analyst IV – Frisco, TX September 2017 – July 2019

• Designed SQL-based dashboards to track and analyze suspicious activity trends.

• Automated compliance reporting processes, enhancing AML and fraud detection efforts.

• Developed tools for regional compliance teams to improve risk monitoring and reporting accuracy.

BCBSTX

Analytics Consultant – Richardson, TX May 2014 – June 2017

• Automated external claims and membership reporting, reducing manual workload.

• Designed Tableau dashboards for data visualization, improving decision-making for stakeholders.

• Enhanced SQL logic for reporting accuracy, streamlining data extraction processes. Bank of America

IT Business Analyst – Plano, TX (Contract) October 2013 – May 2014

• Analyzed large data sets using SQL and Excel, optimizing loan remediation workflows.

• Implemented business rules for FHA loan modifications, ensuring compliance and efficiency.

• Developed custom reports and process automation, improving operational accuracy. Epsilon

Business Systems Analyst – Irving, TX May 2012 – September 2013

• Translated business requirements into technical solutions, enhancing operational processes.

• Led project lifecycles from conception to implementation, ensuring smooth execution.

• Delivered ad hoc and scheduled reporting, improving data accessibility for stakeholders. Military Service

United States Marine Corps – KC-130 Crew Chief October 1998 – October 2006

• Managed $600M+ in aircraft, engines, and equipment, ensuring mission readiness.

• Led flight maintenance and in-flight emergency response operations.

• Supervised 25+ personnel, overseeing maintenance for 14 aircraft. Education

• University of Texas at Dallas – M.S. Executive Systems Engineering & Management

• Southern Methodist University – B.S. Management Science (Minor in Business)

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