Customer Service Representative

JOHN S. ARNOLD

** **** ** ********** ** *****

**********@***.***

267-***-**** (CELL)

215-***-**** (HOME)

WORK EXPERIENCE

Telesales Representative

August 2017-July 2024

Results Co. Blue Bell, Pennsylvania

I sold and answered potential members inquiries regarding Amerihealth’s dual eligible medicare insurance plans.

Customer Service Representative

July 2016-June 2017

People Share Employment Service/Optum I Horsham, Pennsylvania

I answered the elderly’s inquiries regarding their medicare supplement plans.

Teledetailer

March 2015-November 2015

J Knipper Healthcare Marketing Company

I called doctor’s offices to get them to acquire patient education materials on the drug Elmiron.

Teledetailer

January 2013 – March 2015

Lyneer Staffing Service Newtown, Pennsylvania

I call doctor's office to try to get them information and resources for the drug Elmiron.

Teledetailer

August 2012 - November 2012

Lyneer Staffing Service Alliance Healthcare, Ivyland, PA

I called doctor's office to get them resources and information for the drug Tamiflu.

Data Entry Operator

January 2012 - May 2012

Express Scripts, Inc. Bensalem, Pennsylvania

I input customer's prescriptions into the system so they could have their medication mailed to them.

Customer Service Associate

September 2010 - August 2011

Sykes Enterprises Incorporated S.L. Langhorne, Pennsylvania

I took phone calls from consumer's who experienced adverse events from our various products. I documented them and forwarded them on to the FDA if appropriate. I also determined if compensation was valid and apologized for their experience.

Enumerator

April 2010 - June 2010

US Census Department Doylestown, Pennsylvania

I went door to door to citizen's homes who did not turn in their census forms. I acquired the necessary information for the US 2010 Census.

Wealth Management Advisor

September 2009 - November 2009

Rem X Agency Princeton, New Jersey

I worked through an agency at Merrill Lynch/Bank of America as a wealth management advisor assisting financial advisors on the tools that Bank of America used to acquire new clients.

Debt Collector

February 2009 - June 2009

Kelly Services AB Chalfont, Pennsylvania

I worked as a debt collector for Chrysler Financial collecting overdue car payments over the phone.

Customer Service Representative

October 2007 - March 2008

Brokerage Concepts Feasterville, Pennsylvania

I worked as a customer service representative answering medical insurance calls. We took calls regarding employee benefits which I had to explain to their employees.

Customer Service Agent

February 2007 - June 2007

Kelly Services AB Horsham, Pennsylvania

I worked as a customer service agent for the Fed Ex corporation. I answered the 1-800-GOFEDEX phone # and responded to their requests, mainly tracking their packages.

Customer Service Associate

August 1996 - April 2006

Prudential Life Insurance Company,Ltd., The Dresher, Pennsylvania

I worked in various positions for the Prudential Insurance Company. I started out as a complex coder, changing policy information. Then I worked as a customer service representative, responding to customer's insurance questions. After the call center was moved, I finished my time in the transaction processing area.

Corrections Officer

March 1993 - August 1996

Bucks County Correctional Facility Doylestown, Pennsylvania

I was a corrections officer at the prison maintaining order and in charge of many inmates.

EDUCATION

Bachelor's Degree, Criminal Justice degree,

September 1988 - December 1992

University of Maryland College Park, MD

CERTIFICATION

PTCB Certification

August 2010

Bucks County Community College

I passed the PTCB exam and am now a certified pharmacy technician.

SKILLS

I can type 50 words per minute.

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