Salesforce Administrator User Support

ISMAIL EMINOGLU

**************@*****.*** · 347-***-****

Salesforce CerƟfied Admin & Developer CRM Workflow Support Systems & KPI OperaƟons Professional Summary

CerƟfied Salesforce Administrator and Plaƞorm Developer I with experience supporƟng CRM operaƟons, user roles, and queue-based workflows in hybrid retail and service environments. Skilled in real-Ɵme workforce coordinaƟon, KPI reporƟng, and user support across Salesforce, Excel, and Slack. Adept at maintaining user records, resolving shiŌ and case rouƟng issues, and collaboraƟng with leadership on SLA-driven staffing plans. Focused, reliable, and ready to contribute in CRM admin, systems coordinaƟon, or service operaƟons roles. Core Skills

Salesforce CRM (Admin, Developer I, Flows, User Management) CRM Queue Assignments & Permission Sets Workforce Scheduling & SLA Adherence KPI ReporƟng & Case RouƟng Process OpƟmizaƟon (Retail & OperaƟons) Queue Setup & Flow AutomaƟon Support Tools: Salesforce, Slack, Square POS, Trello, Odoo Professional Experience

Workforce Support & CRM Assistant

CPRNJ LLC – Remote, Mar 2023 – Present

Maintained Salesforce user access, queues, and case rouƟng across 4 kiosk teams.

Supported real-Ɵme shiŌ updates and schedule accuracy for 20+ frontline team members.

Logged KPI data and monitored aƩendance, SLA adherence, and staffing gaps via Excel and Slack.

Assisted CRM case escalaƟons and documented shiŌ paƩerns to support operaƟonal leadership. Retail OperaƟons Lead

Peace Electronics (The Fix) – Sunrise, FL, Jan 2022 – Feb 2023

Oversaw weekly shiŌ schedules, vendor invoicing, and sales metrics via Square POS.

Collaborated with supervisors to align labor needs with sales performance and trends.

Provided leadership with weekly performance summaries to guide planning decisions. Device Repair & Scheduling Assistant

Sawgrass Mills Mobile Repairs – Sunrise, FL, Feb 2018 – Dec 2021

Scheduled appointments and tracked traffic metrics to improve walk-in service flow.

Supported scheduling updates and shiŌ-based customer coordinaƟon in a high-volume seƫng.

Assisted in service record tracking and real-Ɵme issue escalaƟon across support teams. CerƟficaƟons

Salesforce CerƟfied Administrator Salesforce CerƟfied Plaƞorm Developer I EducaƟon

B.S. Business AdministraƟon

Cyprus InternaƟonal University, 2009

Contact this candidate