Project Management Manager

DESIREE’ A. WALTERS *******.*.*******@*****.*** 843-***-****

Professional Profile

Motivated and polished professional utilizing engineering skillsets, data analysis and problem-solving abilities with a focus on lean improvements, needs and trends of both internal and external clients. Education

CLEMSON UNIVERSITY Clemson, South Carolina

Bachelor of Science in Industrial Engineering May 2013 GPA 3.4 . Fundamentals of Engineering Exam Pass

Work Experience

Pitney Bowes Agile, Domestic Travel

Agile Project Manager February 2019 – June 2024

● Executed and led a combined >$100MM revenue and >$30MM EBIT in projects

● Led projects on an enterprise level that included site builds, acquisitions, decommissions, operational excellence, innovations, cost reductions, lean process improvements, and direct revenue generation

● Managed the build and setup of the Las Vegas 165K square foot mega center

● Led several Lean Kaizen events and created an innovative remote approach

● Led the implementation of a new enterprise-wide Transportation Management System

● Launched the Project Management Team and developed standard operating procedures

● Recommended and implemented the use of Smartsheet for the internal PMO

● Developed and maintained dashboards for executive sponsors status updates Major Account Support Specialist March 2017 – February 2019

● Completed thematic coding analysis of national closed opportunities uncovering ~$74MM in lost revenue

● Led LSS Black Belt Parts Inventory Project

● Assisted and finalized a large pharmacy network enterprise agreement GrayHair Software Agile, Domestic Travel

Director of Business Development February 2016 – March 2017

● Exceeded quota expectations and closed on three major clients, annual revenue >$100K

● Account Manager for two major insurance clients

● Created a tool to track and evaluate campaign leads for internal sales team

● Documented and developed sales playbook with VP of Sales Premier Inc. (Healthcare) Remote, Domestic Travel

Analyst/Consultant- Premier Performance Partners July 2013 – November 2015

● Facilitated the redesign of a rural central sterile unit to meet national best practice

● Designed and implemented the internal consulting project management tool kit

● Served as the sole analyst to a 2 facility labor benchmarking assessment saving >$2MM

● Served as the sole analyst for a single facility supply reduction assessment saving ~$1.2MM

● Led the first procurement to pay assessment and created the standard for future engagements

● Led sales pursuit analytics for resource utilization, length of stay, and physician drill downs

● Independently identified >$2.3MM in supply savings and clinical resource utilization for a large hospital system

● Managed budgets, client documents, team expenses, travel and subject matter expert hiring Entrepreneur Experience

DezIsland LLC Agile, Domestic Travel

Owner/Independent Consultant November 2015 - Present

● Completed usability review of a cloud-based healthcare document sharing program for the FDA (under an ergonomics expert)

● Performed a non-labor expense reduction analysis for a rural hospital

● Launched retail sales across two web-based platforms Research Experience

Creative Inquiry- Redfern Student Primary Care Clemson, South Carolina January 2012 – May 2013

● Developed a strategy to study how health care personnel interact with electronic health records in regards to human factors psychology, macro ergonomics and physical ergonomics.

● Published research conclusions and presented at the 2013 International Symposium on Human Factors and Ergonomics in Health Care:

“Advancing the Cause”

Technical Skills

Six Sigma Black Belt •Lean Healthcare Project Certified (NC State University) • Lean Practitioner Certified • Smartsheet Certified • Salesforce • Tableau • Minitab • Microsoft Suite •Microsoft Visio Honors and Activities

Brandon Hall Gold Award Winner •Premier Team Award Winner 2014 • Premier Team Award Winner 2015 • Helping Hands Volunteer • Dean’s List • SC Palmetto Fellows Scholarship Recipient • Trustee Scholarship Recipient • Tiger Band

Joys

Motivating and encouraging positive change in both professional and personal settings Influencing the health of communities

Empowering the elderly and disabled to live purposeful and meaningful lives Website

https://www.linkedin.com/in/desiree-walters-lssbb-lp-14335849/

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