Project Management Scrum Master

ISHITA JAKHMOLA

********.*@************.*** • *********.**@*****.*** www.linkedin.com/in/ishitajakhmola/

Ashburn, VA • +1-857-***-****

PROFESSIONAL SUMMARY

Detail-oriented certified Product Owner and Scrum Master, currently pursuing a Master of Science in Project Management at Northeastern University. With 6+ years of experience across IT, finance, and procurement domains. Demonstrated expertise in Agile project execution, stakeholder communication (including Japanese English translation), and requirements analysis. Adept at using tools like JIRA, SAP, and Power BI to support project lifecycles and optimize delivery.

EDUCATION

NORTHEASTERN UNIVERSITY, ARLINGTON, VA

Master of Science, Project Management 03/2026

UNIVERSITY OF DELHI, NEW DELHI, INDIA

Post Graduation Diploma, Japanese 05/2013

Bachelor of Science, Mathematical Science 05/2011

PROFESSIONAL EXPERIENCE

Fidel Softech Pvt. Ltd., Senior Project Co-ordinator, Pune, India 07/2019 – 11/2022

Streamlined Agile workflows and backlog grooming using JIRA, increasing delivery efficiency by 30%.

Led multilingual stakeholder communications (English/Japanese), improving requirements clarity and reducing rework.

Enhanced project quality through proactive documentation reviews, user story mapping, and UAT alignment.

ITC Infotech Pvt. Ltd., Associate IT Consultant, Bengaluru, India 03/2018 – 01/2019

Drove requirements gathering and localization for SAP Japan, boosting vendor alignment and team synergy.

Supported automation strategy planning and change evaluation to improve delivery timelines.

Collaborated with cross-functional teams on enhancement initiatives, contributing to improved product.

Dell International Pvt. Ltd., Purchasing Analyst, Bengaluru, India 01/2017 – 12/2017

Applied SAP/Oracle tools to optimize global procurement processes and enhance vendor relationship management.

Facilitated invoice coordination and purchase order tracking across teams, reducing processing delays.

Created user flows and case studies for process improvements, benefiting 500+ global customers.

Oracle India Pvt. Ltd, Finance Analyst(Bilingual), Bengaluru, India 12/2014 – 01/2017

Managed Japanese client orders and coordinated end-to-end financial operations.

Provided insights into market pricing trends and ensured accurate reporting for education deal bookings.

Trained incoming analysts on finance workflows and cross-cultural business practices.

Beno Support Technology, IT Customer Support (Bilingual), Noida, India 05/2014 – 08/2014

Grapecity India Pvt. Ltd., Japanese Language Intern, Noida, India 11/2013-04/2014

TECHNICAL AND ANALYTICAL SKILLS

Tools: JIRA, SAP Ariba, Oracle ERP, Visio, Power BI, Confluence, SharePoint, Primavera, Minitab, MS Office.

Language: SQL, GitHub.

Strength: Agile methodologies, stakeholder management, cross-functional collaboration, requirement elicitation, process improvement, localization.

Domain Experience: Finance, Procurement and IT.

CERTIFICATIONS

CSPO

(Certified Scrum Product owner)

By Scrum Alliance

CSM

(Certified SCRUM Master)

By Scrum Alliance

PMI-ACP

(Certified PMI- Agile Practitioner)

By Star Agile

JLPT N3

(Japanese Language Proficiency Test)

Jira

(Certified JIRA Expert)

By Star Agile

AI in Project Management

By Project Management Institute (PMI)® and NASBA

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