Customer Support Service

Ariana K Waller

*** ****** *** ********, ** ***** (Open to Remote/Hybrid)

614-***-**** • ️Arianak.******@*****.***

linkedin.com/in/arianakwaller

Professional Summary

Highly adaptable remote professional with 5+ years of experience in customer support, scheduling, dispatching, and digital communications. Skilled in handling complex inquiries, managing high-volume workflows, and solving problems under pressure. Proficient in tools like SQL, Python, Microsoft Office, QuickBooks, and remote platforms like Slack, Zoom, and CRMs. Seeking a full-time remote or hybrid role that pays $20+/hr, where I can bring strong organization, communication, and tech-savvy support to a growing team.

Key Skills

●Customer Service & Retention

●Remote Scheduling & Dispatching

●Technical Troubleshooting

●Strong Verbal & Written Communication

●CRM & Ticketing Systems

●SQL, Python, QuickBooks

●Blog/Content Writing (WordPress)

●Multitasking & Time Management

●Remote Team Collaboration (Slack, Zoom)

●Data Tracking & Report Generation

Professional Experience

Freelance Communications Specialist

Remote – Jan 2024 – Present

●Handled 20+ inbound calls/day with documentation and Excel-based tracking

●Wrote 4–6 blogs weekly on client-assigned topics using research and WordPress

●Managed my own schedule, client follow-up, and delivery timelines

●Balanced multiple clients while delivering prompt, high-quality results

NetJets – Scheduling Coordinator

Columbus, OH (Remote) – Jan 2023 – May 2023

●Managed scheduling for aircraft cleaning teams, resolving conflicts in real-time

●Collaborated with internal teams and clients via digital channels

●Maintained accuracy and timeliness of all service appointments

Bufé TV – Digital Marketing Specialist

Remote – Oct 2022 – Aug 2023

●Increased web traffic by 30% using SEO and strategic content planning

●Grew social engagement 25% with targeted campaigns

●Trained and managed a remote team of junior marketers

●Used analytics tools to improve user engagement and retention

Tech Data – Tech Dispatcher

Remote – Jul 2022 – Sept 2022

●Scheduled service techs across regions, ensuring timely dispatches

●Handled emergency support calls, routed work orders via CRM systems

●Maintained clear communication between customers and field teams

Freelance Audio Engineer

Remote – Jan 2020 – Present

●Delivered high-quality soundtracks for TV, film, and online content

●Collaborated remotely with producers, hitting strict deadlines

●Managed client feedback, milestones, and final delivery

Alliance Data Systems – Customer Retention Specialist

Columbus, OH – Apr 2018 – May 2021

●Handled escalated customer complaints and prevented account cancellations

●Negotiated renewals and solutions to maintain satisfaction

●Used data to identify retention strategies and customer pain points

Spectrum – Inbound Sales Representative

Columbus, OH – Mar 2022 – Jun 2022

●Supported customers with account issues, payments, and plan upgrades

●Resolved technical issues via phone and chat support

●Managed customer accounts using CRM systems, ensuring timely and accurate updates.

Education

Full Sail University – Music Production (2020 – Present)

Ohio Media School – Audio Engineering (2019 – 2020)

Independence High School – High School Diploma (2012)

Certifications

●Python – Coursera (2022)

●SQL – Coursera (2022)

●QuickBooks – Intuit (2022)

●Licensed Security Guard (NY State, Active)

●F03 Fire Guard (2017–2020)

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