General Manager Leader
Resume:
RJ
Rebekah Juarez
Professional summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Work history
Coldstone Creamery - General Manager
Cypress, TX
05/2023 - Current
Sprinkle Pop - Royal Icing Artist
Houston, TX
08/2022 - 05/2023
Lead daily operations of a high-volume ice cream franchise, overseeing staff management, inventory, scheduling, and customer satisfaction.
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Recruit, train, and mentor team members, fostering a collaborative and efficient work environment that prioritizes excellent service and food safety.
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Manage labor costs, and budgeting while maintaining profitability and aligning with corporate standards.
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Resolve customer concerns promptly and professionally, ensuring positive guest experiences and maintaining a high customer retention rate.
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Coordinate in-store marketing efforts and community outreach to drive brand engagement and increase local sales.
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Implement quality control procedures to consistently deliver fresh, visually appealing, and custom-made desserts.
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Interacted well with customers to build connections and nurture relationships.
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Scheduled employees for shifts, taking into customer traffic and employee strengths.
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Collaborated with a small team to meet tight deadlines during peak production periods while maintaining artistic integrity.
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***********@*********.***
Houston 77038
Skills
● Organization
● Adaptability
● Creativity
● Time Management
● Speed and efficiency
● Customer service
● Cake decorating
● Relationship building
● Staff training/development
● Efficient multi-tasker
● Employee scheduling
● Food preparation and safety
● Recruitment
● Verbal and written communication
● Consistently meet goals
Education
06/2018
Houston, TX
High School Culinary Arts
My school offered a four-year culinary
program that taught high school students
the basics of cooking. This experience gave
me the opportunity to learn how much I
love culinary arts. In turn, I enrolled in
culinary school and am now working
towards a degree.
05/2021
For Heaven's Cake - Cake decorator
Houston, TX
01/2022 - 07/2022
Take the Cake - Cake decorator
Houston, TX
05/2021 - 01/2022
Starbucks - Barista
Houston, TX
09/2019 - 02/2021
Maintained a clean, organized, and food-safe work environment in compliance with health and safety regulations.
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● Testing new sprinkle designs for new launches
● Contributed to creative process through original ideas and inspiration. Assisted in the production and decoration of high-end edible decorations for nationwide distribution.
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Designed and decorated custom cakes for weddings, birthdays, and special events, using buttercream, fondant, and specialty techniques.
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Assisted in baking, assembling, and finishing a variety of cakes and pastries according to client specifications.
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Maintained cleanliness and organization in the kitchen, adhering to food safety standards.
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Supported day-to-day bakery operations including inventory prep, packaging, and front-of-house assistance during busy hours.
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Decorated custom cakes and cupcakes for weddings, birthdays, and corporate events using advanced piping, fondant, and edible design techniques.
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Supported baking and prep tasks, including mixing batters, assembling tiered cakes, and managing baking schedules.
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Worked closely with clients to bring their design visions to life, ensuring a high level of detail and creativity in every order.
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Maintained a clean and organized workspace while following all health and food safety guidelines.
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Contributed to daily bakery operations, including restocking supplies, fulfilling walk-in orders, and assisting with deliveries.
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● Meeting customer connection scores to improve service
● Brewing coffee and manning bar
● Handling customer payments through cash, cards, or store apps
● Maintaining store cleanliness and closing in a timely manner
● Operating cash registers and the drive-through
August Escoffier
Austin, TX
Applied Science: Baking And Pastry
I earned my Associate of Applied
Science degree in just 18 months, while
concurrently obtaining a certification in
Baking and Pastry. My coursework also
included studies in management,
hospitality, and business, providing a
well-rounded foundation for a career in
the culinary and service industries.
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Certifications
● Food Handlers Certified
● Food Manager Certified
Contact this candidate