It Support Specialist

PIERRE AMOS AMAZAN

IT Specialist

929-***-**** ****************@*****.*** 253 E 89th

St, Brooklyn, NY 11236-1417 Pierre Amos Amazan LinkedIn

Pierre Amos Amazan Credly Pierre Amos Amazan Google PROFESSIONAL SUMMARY

Detail-oriented IT Support Specialist with over 7 years of experience in the IT industry, troubleshooting, and network management. Adept at resolving technical issues efficiently, managing Microsoft 365 environments, and ensuring seamless system operations in high-pressure financial institution environments. Strong communicator with expertise in customer service, cybersecurity, and infrastructure support. Passionate about optimizing IT processes for security and efficiency in financial institutions.

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CORE SKILLS

• Desktop & Help Desk Support (Windows, Mac OS,

Linux)

• Microsoft 365 & Active Directory Administration

• Troubleshooting Banking Applications & User

Access Issues

• Cybersecurity & Data Protection Measures

• Networking (LAN, WAN, VPN, TCP/IP, DHCP,

DNS)

• Financial System Security & Compliance Knowledge

• Server & Cloud Technologies (Azure, Google Cloud)

• Exchange Server & SQL Server Management

• Customer Service & User Training

• POS & Banking Hardware Support

PROFESSIONAL EXPERIENCE

IT Manager Restavek Freedom 2016 - 2023

• Ensured secure and efficient operations of computer systems, applications, hardware, and software.

• Conducted system backups, disaster recovery efforts, and minimized downtime.

• Supervised IT staff, assigned tasks, and enhanced team performance.

• Aligned IT strategies with business goals in

collaboration with departments.

• Provided robust data security, network access, and reliable backup systems.

• Shared system performance reports with senior

management.

Desktop Support Specialist BPM 2017 - 2019

• Provided frontline technical support to internal teams and employees.

• Diagnosed software and hardware issues in financial institution environments.

• Configured new employee workstations with secure access controls.

• Documented troubleshooting procedures and best

practices.

IT Consultant Self-Employed 2023 - 2025

• Managed financial IT systems for third-party and commercial clients.

• Delivered on-site and remote technical support,

maintaining business continuity.

• Ensured compliance with cybersecurity protocols and data protection standards.

EDUCATION & CERTIFICATIONS

• Dell Technologies Technical Support Specialist – Dell (2025)

• Microsoft IT Support – Microsoft (2024)

• Cisco Enterprise Networking, Security, and

Automation – Cisco (2023)

• IT Support Technical Sills Helpdesk – Udemy (2023)

• Healthcare IT Support – Johns Hopkins University

(2022)

• IT Support Technical Skills Bootcamp – Udemy

(2022) – Job Skill Share Community

• Google IT Support Specialist – Google (2021)

• Computer Networking - Alison - April (2021)

• Information Technology Management - Alison - May

(2021)

LANGUAGES

• Creole: Native

• English: Professional

• French: Professional

• Spanish: Beginner

HOBBIES

• Exploring internet technologies

• Learning about emerging tech

• Sports and active recreation

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