Customer Service Representative

Jeannine Arzillo

Highly motivated Freight Coordinator with strong Customer Service experience

Experience

Tupperware Brands Logistics Coordinator (for Olsten Staffing/Contract) July 2023 to Present

Handle shipping for all B2B clients.

Managed and created trips/deliveries in Oracle system.

Managed BOLs for outbound B2B shipments.

Processed Sample orders for all sales consultants worldwide and set up shipments via FedEx for shipping.

Data entered all inventory both incoming and outgoing.

Premier Packaging Customer Service Rep/Freight Coordinator September 2017 to November 2022

Experience in the packaging/corrugate industry handling, orders, shipping and inventory management.

Considered the primary contact for customers and sales team.

Maintained constant communication via phone, email with all parties both internally and externally.

Troubleshoot unexpected problems by coordinating efforts among all related departments.

Responsible for scheduling freight for various warehouses as well as 3pl partners with outside carriers.

Ability to analyze lanes, provide quotes and schedule shipments via all modes of transportation that included FTL, LTL and small parcel.

Morton Salt Order Management Specialist December 2012 to April 2017

Handled customer orders received via telephone, EDI and E-mail.

Processed orders accurately in SAP system.

Analyze fill-rate of orders as well as incomplete in order file. Maintained customer database, tax exemption files and special order instructions.

Interact with sales, marketing, production and transportation to ensure that customer’s expectations are met.

Provided highest level of customer service and support to business partners and retailers.

Education

Francis Lewis HS

Graduated 1984 with Diploma

General Studies

Skills

Microsoft Office

Experience in single point of contact for accounts

Multitasking capabilities

AS400

Oracle

SAP

Typing 55WPM (10+ years)

Call Center (10+ years)

CSR (10+ years)

Customer Service (10+ years)

Order Processing

Administrative Experience

Time Management

Data Entry (10+ years)

Computer Literacy

Office Experience (10+ years)

Call Center Experience (4+ years)

Freshdesk

Zendesk

Freightview

Shipwell

Contact

Conway, SC 29526 ********@*****.***

630-***-**** www.linkedin.com/in/jeannine-arzillo

**Authorized to work in the United States**

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