Project Manager Scrum Master Businss Analyst

ARTHUR BUIS

Hoffman Estates, IL *****

Phone: 847-***-****, E-Mail: ******@*****.***

Senior Technical Project Manager & Scrum Master

Strategic and results-driven Project Manager & Scrum Master with over 10 years of success leading enterprise-scale IT initiatives across telecommunications, finance, and e-commerce. Adept in Agile, Scrum, and Predictive Waterfall methodologies with a consistent track record of improving operational efficiency, streamlining data flows, and delivering complex systems integrations. Demonstrated expertise in Salesforce, NetSuite, Azure DevOps, and data transformation tools. Known for leading cross-functional teams, enhancing transparency with stakeholders, and delivering projects on time and within scope. Certified SAFe 6 and Scrum Master, with strong communication and leadership skills suited to dynamic environments.

Successfully implemented Salesforce, replacing Zoho and integrating with NetSuite and BigCommerce, resulting in a 25% boost in employee performance and 75% improvement in data accuracy.

Led CRM migrations and data transformation projects across multiple Fortune 500 companies, including T-Mobile, Wells Fargo, and Frontier Communications.

Reduced system migration time from 120 hours to under 8 hours for PEGA platform through efficient sprint planning and technical coordination.

Delivered consistent project success using both Agile and Waterfall methodologies, with a focus on stakeholder transparency and cross-functional collaboration.

Developed robust data validation and ETL frameworks supporting CRM, billing, and ERP transformations with 100% post-migration data integrity.

Mentored teams and junior analysts, increasing onboarding speed and process efficiency by 20% across multiple project sites.

Proven ability to manage large-scale IT and data integration projects within regulated environments across telecom, finance, and e-commerce sectors.

Areas of Expertise

Agile & Waterfall Project Management

Salesforce & NetSuite Implementation

Data Analysis & ETL Processes

Azure DevOps & JIRA

Systems Integration & Migration

SQL & Data Mapping

Business & Technical Documentation

Stakeholder Communication

Cross-Functional Team Leadership

CRM/ERP Systems (Salesforce, PEGA, Amdocs)

Process Improvement & Gap Analysis

Power BI & Reporting Tools

Professional Experience

AUTOMOTIVE KEYS GROUP – Vernon Hills, IL

May 2023 – Apr 2025

Project Manager / Scrum Master (May 2023 – Apr 2025)

Major Contributions

Directed Salesforce implementation, replacing Zoho, resulting in a 25% increase in employee performance and 75% improvement in data accuracy.

Oversaw integration of Salesforce, NetSuite, and BigCommerce, aligning CRM, ERP, and e-commerce workflows.

Streamlined IT project tracking through Azure DevOps, increasing visibility and improving sprint delivery consistency.

Managed development of live dashboards to monitor progress, sprint health, and open defects in real-time.

Ensured clear communication with business stakeholders throughout all project phases.

TELESIS 7 / T-MOBILE – Kansas City, KS

MAY 2021 – MAY 2023

Project Manager (MAY 2021 – MAY 2023)

Major Contributions

Managed large-scale, cross-functional projects using Predictive Waterfall methodologies across telecom operations.

Developed and standardized project templates, increasing project setup efficiency by 10%.

Delivered new functionality to key business units, enhancing operational performance and user experience.

Ensured timely and accurate handoffs between internal and partner teams, maintaining 100% delivery accuracy.

ADVANTAGE RESOURCING / WELLS FARGO – Hoffman Estates, IL

May 2020 – May 2021

Business / Data Analyst (May 2020 – May 2021)

Major Contributions

Led the creation of technical documentation and Azure user stories, translating business needs into development-ready formats.

Mentored junior analysts, improving new hire ramp-up by 20% through clear "How-To" documentation.

Designed business workflows and data flows to support new platform rollouts and ensure accurate requirement scoping.

PROCOM CONSULTING / FRONTIER COMMUNICATIONS – Allen, TX

Oct 2019 – May 2020

Project Manager / Scrum Master (Oct 2019 – May 2020)

Major Contributions

Managed the PEGA development and migration project, reducing platform migration time from 120 hours to under 8 hours.

Translated business requirements into Azure DevOps user stories to drive sprint progress.

Led cross-team collaboration across daily PEGA task assignments, sprint grooming, and defect resolution.

PROCOM CONSULTING / ALTICE USA – Long Island, NY

Jul 2018 – Oct 2019

Project Manager (Jul 2018 – Oct 2019)

Major Contributions

Coordinated migration efforts across 7 business units, documenting requirements and post-migration processes.

Led data and ETL definition efforts for a major Amdocs platform conversion, ensuring clean transitions and minimal defects.

Ensured timely cross-functional delivery to support large-scale system conversions.

PROCOM CONSULTING / ATNI – Bahamas

Jan 2018 – Jun 2018

Lead Business / Data Analyst (Jan 2018 – Jun 2018)

Major Contributions

Directed the OSS/BSS migration, performing deep-dive analysis of SQL outputs and legacy billing data.

Created detailed data audit and validation processes, increasing data migration accuracy across AS400 and DB2 environments.

PROCOM CONSULTING / FRONTIER – Rochester, NY

Aug 2017 – Dec 2017

Technical Business / Data Analyst (Aug 2017 – Dec 2017)

Major Contributions

Led revenue assurance initiatives, identifying billing gaps that resulted in increased EBITDA via retroactive adjustments.

Collaborated with revenue teams to implement immediate corrective actions and long-term data accuracy strategies.

PROCOM CONSULTING / WINDSTREAM – Greenville, NC

Jun 2016 – Jul 2017

Sr. Business / Data Analyst (Jun 2016 – Jul 2017)

Major Contributions

Spearheaded CRM migration from Nuvox to Salesforce, delivering conversion mapping, ETL plans, and data QA.

Resolved critical data issues and ensured Salesforce configuration met operational needs post-launch.

PROCOM CONSULTING / T-MOBILE – Atlanta, GA

Nov 2015 – Jun 2016

Solutions Architect / Lead Business Analyst (Nov 2015 – Jun 2016)

Major Contributions

Designed and implemented billing and payment migration strategies, including financial reconciliation reports.

Drafted and maintained rollout plans to integrate multiple legacy applications with new billing systems.

Education

B.S. in Computer Information Systems University of the Cumberlands

CERTIFICATIONS

Certified SAFe 6 Scrum Master

Certified Scrum Master (CSM)

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