Support Engineer It Systems

JOSEPH TORRES

Cypress, TX 281-***-**** ******.*********@*****.***

PROFILE

Cybersecurity Support Engineer, aspiring SOC Analyst, and Veteran with hands-on experience in cloud security, healthcare IT systems, and secure infrastructure support. Proven ability to troubleshoot, implement, and maintain secure systems while supporting mission-critical environments. Strong foundation in regulatory compliance, cloud tools, and cybersecurity frameworks. Currently pursuing a Master’s in Computer Science and Software Engineering to deepen knowledge in secure software development and system design.

PROFESSIONAL EXPERIENCE

Cybersecurity Support Engineer

Log(N) Pacific 2024 – 2025

• Implemented secure cloud configurations using Microsoft Azure, including Network Security Groups, Private Link, and Microsoft Defender for Cloud.

• Supported compliance with NIST 800-53, HIPAA, PCI DSS, and HITRUST frameworks.

• Created advanced KQL queries and SIEM dashboards using Microsoft Sentinel to enhance monitoring and incident detection.

• Collaborated with cross-functional teams to identify vulnerabilities and improve cloud infrastructure security.

Healthcare IT Support Specialist

Heights Hospital, Houston, TX 2021 – 2024

• Provided technical support for hospital IT systems and electronic medical records

(EMR), enhancing uptime and clinical workflows.

• Resolved software, hardware, and network issues; maintained compliance with HIPAA standards.

• Delivered cybersecurity training to staff, significantly reducing internal risks.

• Supported system upgrades and software rollouts across hospital departments. Surgical Technologist

Methodist Hospital, Houston, TX 2014 – 2021

• Led complex surgical procedures in orthopedic and trauma teams.

• Worked closely with surgical teams and maintained strict sterility and safety standards.

• Introduced to robotic surgery platforms such as Da Vinci, gaining experience in technical healthcare environments.

Instructor, Surgical Technology Program

Lone Star College 2018 – Present

• Teach and supervise students in clinical procedures, safety protocols, and healthcare IT basics.

• Developed hands-on and classroom training to improve clinical readiness and data protection awareness.

United States Army

Combat Engineer–Sergeant

• Led teams in the deployment and maintenance of tactical infrastructure and defensive systems in high-stakes environments.

• Conducted route clearance, demolitions, and construction operations with emphasis on operational security and mission resilience.

• Developed leadership, risk assessment, and technical troubleshooting skills under pressure—transferable to cybersecurity threat response.

• Honored with multiple commendations for leadership and performance in combat zones.

• Gained foundational experience in communication systems, field networking, and operational coordination.

EDUCATION

• Master of Science Computer Science & Software Engineering - Baylor University — In Progress

• Bachelor of Science Cybersecurity - University of Texas at El Paso — Graduated December 2024

• Cybersecurity Bootcamp Certificate - Rice University — Completed 2021 CERTIFICATIONS

• CompTIA Security+ (2024)

• Splunk Core Certified User (2024)

• Offensive Security Certified Professional (OSCP) – In Progress TECHNICAL SKILLS

• SOC Operations: Threat detection, Log correlation, Incident response workflows

• Cloud Security: Azure Security Center, Microsoft Defender, Sentinel, Private Link, NSGs

• SIEM & Monitoring: Microsoft Sentinel, Splunk, Log Analytics, KQL

• Compliance: HIPAA, NIST 800-53, PCI DSS, HITRUST

• Systems: Virtual Machines, Active Directory, Windows 10, EMR Systems

• Tools: Microsoft Office Suite, Ticketing Systems, WireShark, ELK Stack

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