Technical Support Device Management

LAWRENCE TYSON

********@*****.*** 214-***-**** Dallas, TX 75254

Dynamic Mobility Engineer with extensive experience excelling in mobile device management and security policy enforcement. Proven ability to manage over 140,000 devices while delivering exceptional technical support and fostering team collaboration. Skilled in AirWatch, Mobile-Iron, Soti & Intune with a strong focus on problem-solving and effective communication. Over 10 years of experience delivering customized IT solutions to boost business operations. Expert at translating plans for business growth and specific needs into improved system designs. Employed knowledge of new technologies to suggest improvements to existing systems and new hardware. Air-Watch

MDM reporting

User provisioning

Mobile device management

Security policy enforcement

Device inventory management

Technical support

Customer service

Project management

Data analysis

Documentation skills

Team collaboration

Effective communication

Problem solving

Preliminary conclusions and recommendations

Documentation and reporting

Information gathering

Soti

Intune

Mobile Iron

MAAS 360

Apple Configurator 2

ServiceNow IT management

Nintex App Studio

TCP/IP

Wan

LAN

WIFI

Mac

Android

IOS

Microsoft Windows

Mobility Admin / Analyst / Engineer Skybridge Resources 02/2022 - Current Activate new user provisioning or deactivate users' connections on MDM Enforce corporate security policies on MDM devices Provide Tier 2 support for Mobile tickets using ServiceNow MDM reporting using the MobileIron & Intune device management Mobility SME DBO TECHNOLOGIES 06/2020 - Current Acting as L4 - Advisor / Remote Mobility Lead

Remote mobility L3 Engineer /SME - covering Basic Implementation and Advanced Operations coverage for DBO assignments - On Demand/Request

Duties included temporary backfill for Mobility SME's on AirWatch /Workspace one assignments, and Mobile Iron Client assignments

Student Leader Quest Academy - Irving, TX 02/2020 - 03/2020 Course work for Cybersecurity

Professional Summary

Technical Skills

Experience

MDM Engineer - AirWatch NLB / Contractor - Plano, TX 04/2019 - 12/2019 Company Overview: PepsiCo/Frito-Lay

Responsible for tracking of device inventory in the MDM cloud environment and performing audits of the AirWatch system.

Administering and maintaining of the AirWatch Installation and configuration systems at Client with level 4 support. Enforce mobile device policies and procedures in the MDM AirWatch environment. Experience working with VPN with AirWatch as well as WiFi permissions. Work with a team of engineers to plan, design, develop, build and deploy new MDM solutions. Management over 140-k devices

PepsiCo/Frito-Lay

Reason for leaving: Contract Ended.

Mobility System Administrator DXC Technologies - Plano, TX 08/2018 - 03/2019 Responsible for the upkeep, configuration, and reliable operation of Raytheon Mobile department. Provide daily reports, assist with configuration deployments, DEP & Non-Dep devices. Assisting in deployments & securing of mobile devices. Managing over 100-k devices.

Creating Networking Profiles for the Client and checking policies for the network. Reason for leaving: Work Force Reduction

AirWatch MDM Manager Greyhound Lines - Dallas, TX 02/2016 - 07/2018 Responsible for device management, inventory, configurations, deployments. Implementing profiles for various departments.

Performing carrier activation and deactivation, working with various 3rd parties in transportation industry and Cellular network providers.

Consulting on functionality on restricted devices and operation. Mobile Technical Support Specialist Enterprise Mobile - Plano, TX 10/2010 - 02/2016 Providing advanced technical support for a major airline and fortune 500 companies on mobile technology, troubleshooting various platforms including iOS, Windows Mobile, Android, Blackberry, and specialized mobile devices.

Responsible for working on the VPN and protocols & using TCP/IP. Assist with deployments, enrolling and creating users in Air-watch, Mobile-Iron and Soti for Mobile device management.

Support Lead iPhone Specialist Apple, Inc. - Addison, TX 09/2008 - 06/2009 Providing advanced technical support for 25 agents, aiding for activation for Apple iPhone. Probing for operations through Windows and Mac operating systems. Creating engineering tickets and finding final resolutions on various issues. U-Verse Technician / Help Desk Support AT&T - Fort Worth, TX 08/2007 - 04/2008 Responsible for order management and activations of Internet, phone & cable account, resolving fallout issues adding and removing products or services.

Troubleshooting connectivity for Internet IP addresses, sending out repair tickets for installations, communicating with various groups through windows chat, creating a library for resolving returning issues. Technical Specialist T-Mobile - Frisco, TX 12/2006 - 07/2007 High volume call center, checking tower locations for signal strength's, creating or fixing trouble tickets troubleshooting wireless synchronization use of multiple programs provide customer service with information on mobile device.

Wireless PIM synchronization maintain accurate notes on accounts and serve as liaison between T-Mobile and RIM. Aiding for accessing remotely, updating software.

Leader Quest Academy Irving, TX 03/2020

Course work: Cybersecurity

US Navy Reserve-02/02- 10/24 Tacoma, WA, 04/08, 08/08, Taji, Iraq, 07/09, 06/10, Kuwait/Iraq, 10/04, 08/06 Education and Training

Military Service

Contact this candidate