Customer Care Inside Sales
Resume:
Jessica Soots
Customer Care Engagement Specialist - Finish Line
Indianapolis, IN 46201
************@*****.***
Professional Summary
My main objective and goal is to learn something new everyday. I have alot to offer any prospective company willing to provide me with the opportunity to excel in the companies growth. I strive to maintain excellence in all job performances to achieve the highest position available.
Abilities
My abilities include but not limited to various skills with customer relations, satisfaction, and overall company progression. If there is ever something I don't know, I will inquire about it and retain the knowledge for future references. Work Experience
Customer Care Engagement Specialist
Finish Line-Indianapolis, IN
October 2013 to Present
As a Customer Care Engagement Specialist I preform various duties including but not limited to the overall care for the customer. If an escalation would arise with the customer I would rectify the situation. I preform courtesy follow up's with the customer to ensure that their order was received, refund was issued, and ensure the customer's overall satisfaction. I address all BBB complaints, DSM
Notification, Inventory Control Request, and Petty Cash Out Request. I compile daily reports for the analysis of call tracking, order stats, refund stats, and agent engagement. I assist any agent in need of supervision on any escalated situation. Inside Sales Representative
One Source-Indianapolis, IN
May 2011 to April 2013
My main job requirement was to set appointments for my outside sales reps. with prospective companies to possibly acquire business with our company. One Source Water provided other business with purified drinking water for the employees and customers. In addition to setting appointments for my outside
sales reps, I would manage their calenders for them as well. Inside Sales Rep./Marketing Manager
A & I Marketing Inc-Indianapolis, IN
March 2010 to August 2010
Rainsoft)
As an Inside Sales Rep. I preformed several duties such as appointment setting for prospective clients. Inbound and outbound calling. Daily dispatch to Outside Sales Reps. Daily and weekly logging for L.A.D.S.I. reports. I also preformed as a Coordinator and Vendor for several venues such as, The Marion County Fair, Divine Bar-B-Que, and The Gift and Hobby Show. I attended several conference calls for collaboration with other Rainsoft Dealerships worldwide. I set service calls for pre-existing clients.
Inside Sales Rep
Just Water LLC-Indianapolis, IN
May 2008 to August 2009
My duties included appointment setting for prospective clients. Daily dispatch to Outside Sales Reps. Collaboration with owners for possible marketing strategies. Inbound and outbound calling. I preformed as a vendor for several venues such as The Flower and Patio Show, Child and Parent Expo, Home and Remodeling
Show.
Sales Manager
S&D Water-Indianapolis, IN
May 2007 to May 2008
I preformed all the hiring and firring of marketing applicants. Trained all Inside Sales Reps. Preformed new and possible marketing strategies. Daily and weekly book keeping. Payroll. Daily confirmation and dispatch to Outside Sales Reps. Daily and weekly logs and reports.Performed as a vendor for various venues such as The Flower and Patio Show, Black Expo, Child and Parent Expo, Home Improvement Shows.
Inside Sales Rep
Rainsoft-Indianapolis, IN
May 2003 to April 2007
My duties included inbound and outbound calling. I would set appointments for perspective clients. I would preform administrative work with daily and weekly dispatch and company analysis.I preformed as a vendor for various functions such as The Flower and Patio, Child and Parent Expo, Boat, Sport and Travel Show.
Distribution Coordinator
CVS-Indianapolis, IN
March 2002 to March 2003
Indianapolis, IN
My duties consisted of customer sales relations. I preformed cashier work and inventory stock work. Distribution Coordinator
Customer Service
All Starr Packing-Indianapolis, IN
February 1999 to February 2002
1849 Shelby St, Indianapolis, IN
My duties included but not limited to data entry for shipping and receiving. Shift management for line workers. Picking and Packing. Forklift operations (stand up and conventional). Customer Service. Basic duties.
Education
High school in Basics
Arlington High School - Indianapolis, IN
September 1994 to May 1998
Skills
• Telemarketing
• Outbound sales
• B2B Sales
• Typing
• Supervising experience
• Salesforce
• Inside sales
• Sales management
• Recruiting
• CRM software
• Forklift
• Call Center
• Leadership
• Cold calling
• Customer Care
• Shift management
• Event planning
• Outside sales
• Events management
• Marketing
• Project Management
• Customer service
• Cash handling
• Communication skills
• Business development
• Management
• Quality Assurance
• Account Management
• Presentation Skills
• Sales
• Customer Support
• Microsoft Outlook
• Statistics
• Data entry
• Research
• Customer Service
• Bookkeeping
• Payroll
• Microsoft Office
• Cash register
• Negotiation
Certifications and Licenses
Driver's License
Property & Casualty License
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