Project Manager Installation

**/**** ** **/****

**/**** ** **/****

**/**** ** **/****

MARADONA DESIR

Summary

Dynamic Installation Project Manager with proven expertise at PamiTV Engagement Services, known for steering large-scale IT and network installations to success. Proficient in project coordination and execution while maintaining strict compliance with budgetary guidelines. Strong skills in Cisco Meraki contribute to an impressive 75% first-call resolution rate, underscoring dedication to client satisfaction. Focused on advancing project methodologies that improve service delivery and enhance customer relationships. Skills

Windows OS Proficiency

IOS

MacOS Proficiency

Active Directory

AirWatch

Micros POS

ServiceNow

Remedy

Cisco Meraki

Expertise in VPN Solutions

Citrix Administration

Aptos

JDA Proficiency

Experience with SOTI MobiControl

Management

Proficient in Microsoft Office

SharePoint Administration

Kronos Workforce Center

Bomgar

Service Channel

Cisco Meraki Routers

Cisco Switches

Mobile Devices

Mobile POS Devices

Motorola

AP

AS400

Dell PCs and Laptops

Network Printer Management

POS Printers/Scanners

Cradlepoint Expertise

Red Box Firewall Management

IPsec Implementation

DNS

DHCP

RAS Server

LAN/WAN

TCP/IP Protocols

Experience

Installation Project Manager

PamiTV Engagement Services

Developed detailed project plans, defined scope and objectives, and managed timelines, budgets, and resources

Coordinated with clients, vendors, and internal teams to meet project milestones Oversaw on-site installations, ensuring compliance with safety and quality standards Identified and mitigated project risks while ensuring budget adherence Maintained comprehensive project documentation and conducted post-installation reviews IT Project Manager

Gazelle Intense Solutions

Led a large-scale system migration for over 100 luxury retail stores across the U.S

(e.g., Versace, Jimmy Choo)

Replaced outdated Cisco 891 routers with Meraki MX65 routers and configured Meraki cloud systems Installed and configured security cameras, audio systems, and mobile POS systems NOC Network Administrator

Hudson Group/Dufry

Warsaw, IN 46582 646-***-**** **************@*****.*** 01/2016 to 05/2016

04/2013 to 07/2015

03/2012 to 04/2013

01/2013

Edison, NJ

06/2009

New Brunswick, NJ

Provided Tier 1-3 support for Windows OS environments, resolving network, hardware, and software issues

Created and managed networks using Cisco Meraki Cloud and supported Aptos POS systems Configured security cameras, access points, and mobile devices using Soti MobiControl Troubleshot network issues, including connectivity for printers, POS devices, and mobile devices POS/IT Support Analyst

Barneys New York (via Addison Group)

Provided technical support for POS systems, hardware, and back-office applications Installed, maintained, and monitored networked devices and systems Delivered training and troubleshooting for end-users, including Active Directory account creation Supported retail system migrations and IPv4 configurations Help Desk Technician

Fuji Film/CGSINC

Resolved hardware, software, and connectivity issues with a 75% first-call resolution rate Exceeded call-handling goals by 25%, managing 60+ calls daily Configured LANs, WANs, DNS, and DHCP, providing both on-site and remote support Computer Technician

Lincoln Technical Institute

Built, installed, and configured computer/network hardware and software Provided network and internet support while documenting and troubleshooting technical issues Delivered excellent communication and customer service while enhancing technical skills Education and Training

Certificate: Computer Networking and Security

Lincoln Technical Institute

Recipient of multiple Dean's List Awards

GPA: 3.46

Bachelor of Science: Computer Science

Rutgers University

Scholarship Recipient

Languages

English

French

Contact this candidate