Data Analytics Digital Transformation

RACHIT MANIAR

Dallas, TX, USA 940-***-**** **********@*****.*** LinkedIn Profile

Profile Summary

Strategic and results-driven IT leader with over 18 years of experience in driving digital transformation, program delivery, and agile excellence across diverse industries. Adept at leading high-performing global teams, fostering innovation, and delivering large-scale technology initiatives that enhance business value. Proven track record in executing complex IT programs, optimizing processes, and aligning technology with business objectives to drive growth and operational efficiency. Passionate about mentoring teams, implementing cutting-edge solutions, and delivering exceptional customer experiences. Expertise in Application Development, Cloud Technologies, Data Analytics, and Agile Coaching with a deep understanding of Automotive, Aerospace, Telecom, and Marine industries.

Education

• Bachelor of Engineering in Mechanical Engineering, L.D. College of Engineering, Gujarat University (2001-2005)

• Diploma in Naval Architecture, OERC, Mumbai (2005-2006)

• PG Diploma in Business Analytics, BITS Pilani (2021-2022)

Core Skills

• IT Program & Delivery Management

• Cloud & Data Engineering

• Agile & Scrum Leadership

• Stakeholder & Vendor Management

• AI/ML & Data Analytics

• DevOps & CI/CD Practices

• Budget & Contract Management

• Process Optimization & Risk Mitigation

Technology stacks and Tools

• Project Management & Agile Tools: JIRA, Azure DevOps, Rally, HP-ALM, Confluence, SmartSheets, MS Project

• Project Execution Framework: Water-fall, Agile, Scaled Agile

• Cloud Platforms: AWS (SageMaker, Glue, Redshift, Lambda, EC2, S3, Step Functions, DynamoDB), Azure (Fundamentals),

Google Cloud Platform (Vertex AI, AutoML, Cloud AI, TensorFlow)

• Programming Languages: Python, Java, JavaScript, SQL, Shell Scripting

• Databases: PostgreSQL, MySQL, MongoDB, Oracle, Greenplum, AWS Redshift

• DevOps & CI/CD: Jenkins, GitHub Actions, Docker, Terraform, Ansible

• Analytics & BI: Power BI, Tableau, Looker, DBeaver, PGAdmin

• Testing & Automation: Selenium, Postman, JMeter, Cucumber

• Collaboration & Documentation: Microsoft Office, SharePoint, Miro, AuthorIT

Professional Experience Summary

Tech Mahindra, Plano, TX, USA

Customer Delivery Manager, Account Management (Nov 2024 – Present)

Lead delivery for North American automotive OEMs, managing a $15M portfolio.

Oversee program health, ensuring top-line and bottom-line growth.

Collaborate with stakeholders on IT initiatives for connected automotive services.

Facilitate cross-functional teams to deliver on customer requirements.

Develop dashboards using Power BI and Tableau to monitor KPIs.

Tech Mahindra, Hyderabad, India

Customer Delivery Manager, Account Management (Jul 2024 – Oct 2024)

Handling various Automotive OEM manufacturers as Customer Delivery Manager

Managing day-to-day customer delivery governance

Managing the overall health program

Responsible for overall topline and bottom-line expansion

Managing the overall Automotive portfolio with overall revenue of around $15MN.

Working with customer stakeholders on various IT and services initiatives focusing on automotive connected services

Managing the T&M resources working for different programs for OEM customers

Acting as single escalation point from Tech Mahindra for Customer

Working as revenue enablers by coordinating various cross functional teams and customers

Working with Pre-sales team of Tech Mahindra, Industry leaders, key customer architects and managers for various new

requirements

Facilitator and key enabler in providing the various POVs/POCs against customer RFIs.

Handling the revenues, contribution margin and owning the EBITDA as per the Organization guidelines

Responsible for quarter-on-quarter growth enablement

Creating the various dashboards using tools like Power Bi, Tableau and Excel to keep the tracking of various measurable

KPIs like Planned, Projected, Actual Revenue, EBITDA, Contribution Margin etc.

GE Aerospace (Tech Mahindra), Bengaluru, India

Senior Agile Project Manager and Senior Scrum Master (Apr 2022 – Jun 2024)

Directed cloud migration from on-premises Greenplum to AWS Redshift, enhancing performance for 150+ analytics applications.

Maintained 99.95% uptime for analytics support over two years.

Managed a global team of 40+ engineers, ensuring timely and quality deliverables.

Own and run the Big Room Planning meeting.

Working closely with the different Product Owner Organizations for alignment of the features based on the priority and

dependencies between various PODs.

Triaging with different stakeholders, and different scrum teams and facilitating any needs.

Drive and deliver the major cost and performance optimization projects to deliver the streamline and quick delivery of the

flight data to the down-stream applications for further consumption and processing.

Coach and guide the team during all stages of the development to deliver on-time and quality deliverables.

Drive and prepare the yearly and quarterly future roadmaps along with the Product and functional teams

Provide Agile coaching and work towards Agile process improvements.

Working towards establishing a common and effective process across all the Scrum Teams.

Manage the commercials and Operational activities from financials and team’s perspective.

Working with Tech Mahindra Quality teams for various internal quality audits for the effective program governance

Working with the Tech Mahindra leadership team for Revenue management, pipeline building and growth generation.

Apple Inc, Cupertino, US (Wipro Technologies)

Technical Project Manager (Nov 2019 – Mar 2022)

Led software delivery projects for Apple's telecom division, implementing Agile methodologies.

Managed 24 7 global support teams across multiple geographies.

Acted as Incident Commander for critical issues, coordinating swift resolutions.

Planning, Scheduling and coordinating the SRE Operational activities.

Actively updating the Agile board (Kanban Board) and tracking the operational activities daily.

Established project scope and direction, ensuring clear communication with various cross-functional stakeholders and

adherence to Agile methodologies resulting in on-time and on-budget delivery.

Record, manage and monitor the risks regularly and creation of mitigation plan to address the potential risks.

Act as Incident Commander in case of P1/P0 tickets and coordinate Incident Management till resolution and guide Incident

Engineer on a timely basis.

Managing the dependencies across the various teams and helping them to resolve any blockers.

Evaluating the Productivity Matrix by deep diving the data across the Operational activities within Projects

Drove feature roadmaps and documentation teams for delivery to development teams

Delivered monthly reports using PowerBI/ Advanced Excel or PPT to leadership focused on rollout plans for current features

American Bureau of Shipping (ABS) (Wipro Technologies)

Agile Project Manager, Subject Matter Expert-Marine/Shipping Domain (Oct 2016 – Nov 2019)

Led the redevelopment and maintenance of ABS Design and Strength Assessment Applications

Implemented standardized processes across support projects, ensuring SLA adherence.

Coordinated deployment planning, leading teams through pre-production and production stages.

Produced various test strategies and test plans for various projects

Introduce & implement common processes, methodologies and tools as a set of standards for team members to follow,

allowing them to manage multiple projects simultaneously in an efficient manner

Worked closely with the Functional SMEs, Users, and Product Owners to manage the various requirements and track and

manage changes

Working with Technical SMEs for technical validations of the functionalities after implementation

Taking corrective action as needed to keep the schedule aligned with the commitments.

Managing the CRs and coordinating with Clients for the Change requests approval.

Deployment planning and leading the team to deploy the application over Pre-Prod and Production environments.

CSRS LLC, Houston, TX USA (L&T Technology Services)

Techno-functional Business Analyst, Project Coordinator and Technical Writer (Aug 2009 – Sep 2016)

Managed application development for oil tankers and bulk carriers, ensuring compliance with structural rules.

Collaborated with stakeholders to gather and document technical requirements.

Developed functional specifications and conducted user acceptance testing.

Created project charters, execution plans, and test strategies to support large-scale implementations.

Acted as an intermediary between developers, QA, and business teams to ensure seamless communication.

L&T Technology Service, Vadodara, Guj India

Lead Design Engineer- (Mechanical and Structural CAD/CAM Design and Customization) (May 2006 – Jul 2009)

Delivered engineering projects for clients like the Indian Navy, Canada and Netherlands based Ship Design customers, utilizing varieties of Ship Design and Assessment related CAD/FEA tools.

Designed ship structures, producing detailed 2D drawings and 3D models.

Provided onsite production support at shipyard facilities.

Assisted in documentation and process standardization for CAD-based engineering workflows.

Certifications

Project Management Professional (PMP), PMI

Certified Scrum Master (CSM), Scrum Alliance

Certified Scrum Product Owner (CSPO), Scrum Alliance

SAFe Agilist

Lean Practitioner, Wipro Technologies

Certified Business Analysis Professional (CBAP)

Microsoft Certified: Azure Fundamentals and Administrator

Google Cloud Fundamentals

Google AI ML Fundamentals

AWS Cloud Practitioner

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