Customer Service Mail Processing

Teonna Watson

463-***-**** • ************@*****.*** • Indianapolis, IN 46235

Dedicated professional with extensive experience in post office operations and mail distribution centers. Expertise in managing high-volume mail processing and improving performance standards. Committed to achieving operational excellence and efficiency. Summary

Skills • Mail sorting and package handling

• Team collaboration

• Employee training

• Scan parcels

• Postal regulations

• Equipment operation

• Inventory management

• Regulatory compliance

• Customer service

08/2024 - 03/2025

Mail Handler, United States Post Office, Indianapolis, IN 09/2019 - 03/2024

Associate/DTC Clerk, Finish Line Warehouse, Indianapolis, IN 02/2005 - 07/2013

Order Selector, McLane Company, Danville, IL

Experience

• Offered support and advice to newer personnel to improve performance.

• Adhered strictly to postal regulations regarding package size, weight limits.

• Operated mail processing equipment and manually sorted mail.

• Utilized handheld scanners to track deliveries and update inventory levels.

• Sorted and placed mail on racks, shelves or in bins according to predetermined sequence. Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.

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• Sorted incoming mail for delivery to the appropriate departments or individuals.

• Collaborated closely with team members to achieve project objectives and meet deadlines.

• Scheduled meetings and coordinated materials to be distributed to attendees.

• Trained staff members to perform work activities and use computer applications. Delivered high-quality customer service through deep commitment to knowledge and performance.

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• Processed customer orders promptly and accurately.

• Collaborated with team members to complete tasks efficiently and meet deadlines.

• Operated a variety of machinery and tools safely and efficiently.

• Provided support and guidance to colleagues to maintain a collaborative work environment.

• Selected products and items from shelves and pallets for customer orders.

• Managed multiple tasks simultaneously while meeting tight deadlines.

• Participated in continuous improvement initiatives to increase efficiency.

• Fulfilled orders quickly to accomplish challenging daily objectives. Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.

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• Provided assistance with stocking duties when necessary during peak periods. Demonstrated great teamwork skills with staff members involved in production and transport.

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05/2003

GED

Danville High School, Danville, IL

Education And

Training

Accomplishments I was honored to be selected to represent the local site at Finish Line for the month of February for Black History Month.

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