Customer Service Loss Prevention
Resume:
Amani Slade
Contact
East Orange, NJ
***********@*****.***
Summary
5+ years of experience in the quick-service industry, skilled in customer service, team management, and loss prevention. Proven track record of improving sales, increasing customer satisfaction, and reducing shrinkage. Proficient in cash handling, inventory management, and compliance with health and safety regulations.
Education
High School Diploma
2017
Essex County College
Sociology
(in Progress)
Key Skills
Active listening
Adaptability
Empathy
Patience
Self-awareness
Self-regulation
Proactive
Loss Prevention
Time management
Customer Service
Conflict resolution
Teamwork
Communication
Problem-solving
Experience
SEPTEMBER 2023 - JUNE 2024
Customer Service Agent T-Mobile Union, NJ
Met and exceeded sales targets by selling T-Mobile wireless phone plans, devices, and accessories to customers
Worked effectively as part of a team to achieve sales goals and support colleagues
Collaborated with other teams, such as customer service or technical support, to resolve customer issues or answer questions
Provided exceptional customer service to build strong relationships with customers and ensure their satisfaction
Demonstrated products and services to customers, answering questions and addressing concerns
Identified customer needs and recommended solutions that meet their needs
Processed sales transactions, including handling payments, activations, and upgrades
Maintained a thorough knowledge of T-Mobile products and services, including plans, devices, and features
Stayed up to date on company promotions, pricing, and policies
Maintained a clean and organized workspace, adhering to company standards
Participated in training and coaching sessions to improve sales skills and product knowledge
Managed inventory and ensure that all devices and accessories are stocked and available for customers
Conducted sales demonstrations and presentations to groups of customers or potential customers
Participated in sales competitions or challenges to drive sales performance
Contributed to the development of sales strategies and initiatives to drive growth.
DECEMBER 2022 - SEPTEMBER 2023
Cashier/Customer Associate Dollar Tree East Orange, NJ
Greeted customers and provide excellent customer service, answering questions and resolving issues in a professional and courteous manner
Operated a cash register, handling cash, credit card transactions, and counting change accurately
Restocked shelves and face merchandise to maintain a clean and organized store appearance
Assisted with inventory management, including receiving and stocking merchandise, counting inventory, and identifying discrepancies
Processed customer transactions efficiently and accurately, handling returns and exchanges as needed
Maintained store appearance by cleaning the sales floor, counters, and restrooms
Participated in visual merchandising efforts to create an appealing store display
Worked collaboratively with other associates to achieve sales goals and maintain a positive store environment
Handled customer complaints professionally and courteously, escalating issues to management as necessary
Performed additional tasks as assigned by management, such as opening or closing procedures
FEBRUARY 2021 TO DECEMBER 2022
Sales Associate UGG Elizabeth, NJ
Provided exceptional customer service to ensure a positive shopping experience for customers
Assisted customers in finding products, answering questions, and making recommendations
Process sales transactions accurately and efficiently using a point-of-sale system
Maintained a thorough knowledge of UGG products, features, and benefits
Developed and maintained expertise on UGG products, including boots, shoes, handbags, accessories, and apparel
Stayed up to date on new product releases, promotions, and sales.
Respond to customer inquiries and concerns in a timely and professional manner
Handled customer complaints and resolved issues promptly and fairly
Participated in customer feedback initiatives to improve customer satisfaction
Assisted with receiving and stocking merchandise
Conducted inventory audits to ensure accurate inventory levels
Identified and reported discrepancies in inventory or pricing
Maintained a visually appealing store environment by ensuring displays are well-organized and attractive
Restocked shelves and racks as needed
Participated in visual merchandising projects, such as creating window displays or setting up special displays
Accurately process cash, credit card transactions, and returns
Counted and reconciled cash register at the end of each shift
Collaborated with coworkers to achieve sales goals and maintain store operations
Participated in team meetings and contributed to brainstorming sessions
Provided support to other sales associates as needed AUGUST 2019 TO JANUARY 2020
Customer Service Associate Walmart Union, NJ
Greeted customers and respond to their inquiries in a friendly and professional manner
Assisted customers with finding products, answering questions, and addressing concerns
Provided excellent customer service by resolving issues promptly and fairly
Offered suggestions and recommendations to customers on products and services
Restocked shelves, facing merchandise, and maintaining a tidy store appearance
Processed transactions accurately and efficiently using a cash register or mobile device
Handled cash, credit card transactions, and other forms of payment
Counted and balanced cash register at the beginning and end of shift
Received and processed inventory shipments, including checking for damage or discrepancies
Counted and verified inventory levels, reporting any discrepancies to management
Maintained accurate records of inventory levels and product locations
Participated in inventory cycle counts and physical inventories
Collaborated with coworkers to achieve store goals and objectives
Supported fellow associates in their daily tasks and responsibilities
Participated in team meetings and contributed to discussions on improving store operations
Performed opening and closing procedures, including turning on/off lights, doors, and equipment
Maintained a safe and secure environment by following store policies and procedures
Assisted with special events, promotions, and activities as needed
References
Available upon request.
Contact this candidate