Customer Service Inventory Management

PROFESSIONAL PROFILE

Experienced US Veteran with 10+ years in Finance, Supply, and Inventory Management. Proven track record in budgeting and monitoring military funds, minimizing errors in warehouse management. Advanced organizational and record-keeping skills ensuring operational readiness. Skilled in Supply Chain and Logistics with strong leadership, technical expertise, and adept problem-solving abilities in high-stress environments. Accomplished Accountant proficient in managing diverse projects, meeting deadlines under pressure, and well-versed in accounting software and processes.

PROFESSIONAL SKILLS

• Procurement • Supply & Stock • Supplier Management

• Records Management • Customer Service • Market Research

• Inventory Management • Contract Negotiation • Risk Management

PROFESSIONAL EXPERIENCE

Inventory Management / Logistician / Finance Specialist

Managed and controlled expendable material inventory for VA HCS, optimizing stock levels and ensuring support across catchment area.

Analyzed cost-saving opportunities and efficiency enhancements through quantitative analysis and historical usage data.

Led short, mid, and long-term planning efforts for expendable items and durable medical equipment (DME) using enterprise-wide planning software.

Oversaw supply flow from initial planning with service lines through procurement, storage, issue, utilization, and disposal stages, ensuring operational continuity.

Supervised 10+ member team in customer service and daily procurement operations, ensuring smooth workflow and client satisfaction.

Developed logistics and planning expertise for deployable units, enhancing readiness and operational efficiency.

Established networks with Civilian and Federal agencies, fostering collaboration and resource sharing.

Acquired expertise as a Property Specialist through hands-on training, manual study, and formal instruction.

Coordinated fixed asset additions and retirements, ensuring accurate records and compliance with organizational policies.

Procurement & Contact Specialist

Managed storeroom operations, emphasizing customer service and property management expertise, including MILSTRIP compliance.

Tracked capital spending against approved requests, ensuring financial accountability and transparency.

Reviewed financial statements and tax audits meticulously, resolving discrepancies promptly.

Procured parts and services totaling over $3.5 million as a Procurement Specialist/Purchasing Agent, ensuring cost-effective acquisitions and vendor relationships.

Developed expertise in Simplified Acquisition Procedures and Procurement Processes, improving how operations are carried out efficiently.

Oversaw daily operations of a warehouse team of over 10 employees, ensuring high performance and readiness, and holding certification as a forklift operator.

Revamped and improved the [Core Accounting System] to simplify budget reporting and analysis.

Managed contracts and service agreements with Verizon Wireless, Wastewater/Sewage, Direct TV, and multiple Range facilities, ranging in value from $10,000 to $100,000.

Skilled in GSA, GSA E Buy, and DOD EMALL, facilitating smooth procurement and logistics operations.

Veteran Service Advisor

Managed a case load of 45+ Veterans, providing comprehensive support and guidance.

Conducted 300+ counseling sessions for homeless, displaced, and newly discharged veterans, aiding their transition to civilian life.

Instructed veterans with outstanding proficiency in resume writing and interview skills, collaborating with community partners to secure job placements and housing.

Collaborated closely with Department of Veterans Affairs liaison to facilitate disability rate increases for veterans.

EMPLOYMENT HISTORY

Inventory Clerk/Purchaser Ponte Vedra Inn & Club; Ponte Vedra, FL 04/2022 – 05/2022

Inventory Management Spec. Dept. of Veterans Affairs; Cape Coral, FL 09/2018 – 11/2019

Veteran Service Advisor GoodWill Veterans Service; Sarasota, FL 11/2017 – 09/2018

United States Cost Guard Various Locations 06/2006 – 04/2016

EDUCATION

High School Diploma Warner Robins High School Warner Robins, GA

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