Project Coordinator Technical Writer

William D. Hidalgo

********@***.*** / 904-***-****

SUMMARY OF QUALIFICATIONS

Former U.S. Navy senior enlisted with a significant number of years of combined experience as a military member, contractor, aircraft maintainer, aircraft manufacturer, aircraft quality programs, technical writer, and Lean/Six Sigma Black Belt supporting military and civilian aircraft maintenance, manufacturing, and quality programs.

Many years of experience directly supporting USN aircraft, providing squadrons with scheduled and unscheduled maintenance support per Naval Aviation Maintenance Program; directed squadron and intermediate-level maintenance personnel efforts; provided QA inspections and command quality control program

Eight years of combined writing and QA experience developing, editing, and publishing aircraft technical manuals; lead QA analyst and supervisor directing five personnel

Five years of Project Management experience with aircraft technical publications quality program, primarily guided by ISO 9001 and S1000D; managed technical publications program QA effort, ensured government-contracted quarterly efforts completed within prescribed timelines and scope, and per requirements; developed and presented post-review trend analysis to identify and reduce defects and improve quality

Two years of experience in civilian aircraft manufacturing; avionics SME, quality representative, shift lead, and position manager; directed daily workload of ten manufacturing technicians, provided QA inspections and defect cause/analysis to eliminate defects and improve quality; led quality improvement team eliminating over $100k in FOD-related costs

Lean/Six Sigma Blackbelt experienced in military and civilian aircraft support and financial industries; provided Lean training and certification; led improvement events, eliminating over $500k of waste, effectively reducing costs and increasing efficiencies

EDUCATION

Master of Arts in Education: University of Phoenix

Bachelor of Science in Professional Aeronautics: Embry-Riddle Aeronautical University

Lean/Six Sigma Blackbelt; NOVACES, LLC/U.S. Navy, COMNAVAIRPAC AIRSPEED office

Project Management: University of California - Irvine

PROFESSIONAL EXPERIENCE

March 2024 – Present

ECS Federal, Inc (Contract labor for U.S. ARMY PEO STRI International Program Office)

Foreign Military Sales (FMS) Contract Manager/Project Coordinator

oSupports PEO STRI FMS Aviation group in Orlando, FL

oProvides FMS customer and vendor contact support for budgeting and updates/changes

oParticipates in customer and vendor onsite visits and contract reviews

oAssist project managers in financial, contract, and project management processes

October 2015 – March 2024

Northrop Grumman Corporation, Defense Systems, Saint Augustine, FL

Technical Data Quality Project Manager/Quality Lead

oSupported USN and Foreign Military Sales E-2 Hawkeye Technical Manuals program

oLed technical manual development and sustainment Quality efforts, providing fit, form, and function testing of manuals via Citrix-based viewer

oLed a team of five final editors and quality inspectors providing manual validations per source data; On-aircraft and customer on-site manual validation as needed

oDeveloped and presented Quality Trend Analysis tracking to identify and eliminate defects

Product defects reduced from 20% to <5% as a result

Aircraft Manual Technical Writer

oDeveloped and sustained foreign and domestic military aircraft technical manuals

October 2013 - current

Veteran-owned Small Business Owner, Saint Augustine, FL

Owner of Bill’s Lawn Maintenance Services, providing part-time seasonal lawn care services

Oversees business operations, asset management, financial management, payroll, and crew scheduling/workload

July 2011 - September 2013

The Boeing Company, North Charleston, SC

Production Team Avionics Technical Lead

Lean Team Manager

Manufacturing Technician

February 2011 - June 2011

The Experts, Fort Lauderdale, FL (Contract Labor for U.S. Navy)

Desktop Computer Specialist

July 2010 - January 2011

Deutsche Bank, Jacksonville, FL

Project Manager/Continuous Process Improvement Practitioner

February 2010 - June 2010

Duval County Public Schools, Jacksonville, FL

High School Instructor

March 1981 - January 2010

United States Navy

Chief Aviation Electronics Technician

Aviation/Aircraft Maintenance Manager

LEAN/Six Sigma Blackbelt, Project Manager, and Continuous Improvement Change Agent

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