Help Desk Technical Support

Location:

Posted:

May 28, 2025

Michael Burke

Washington DC *0018; email: ****************@*******.***

Professional Summary:

More than 3 years professional experience help desk technical support in Windows migrations and Microsoft office software.

Experience

Driver

Uber - Washington, DC January 2021 to December 2022

Picked up and delivered customers to their destinations

Delivered food to customers via Uber Eats

Chose the best routes to destinations by using maps and GPS

Communicated with passengers, offering a safe and welcoming ride to their destination

Worked with difficult customers to provide a positive experience

Warehouse Associate

Amazon.com - Springfield, VA October 2019 to July 2020

Processed, packaged, and shipped orders accurately

Ensuring that stocks and inventory are well-organized and maintained

Performed duties in strict compliance with amazon safety and hygiene regulations

Actively participated in and contributed ideas on ways to improve and/or optimize warehousing procedures

Offloaded Amazon delivery trucks that transported merchandise into the warehouse

Customer Service Representative

Alorica - Greensboro, NC July 2018 to January 2019

Talked to customers over the phone, email, online chat or social media to resolve their questions or concerns

Maintained and updated customer information as necessary

Calmly attempted to resolve and de-escalate any issues

Escalated calls to supervisor when necessary and appropriate

Provided feedback reports on call issues related to downtime and/or training issues

Upsold to customers as necessary

Education

Bachelor of Science Computer Networking Strayer University 2007