Customer Service Manager

Christina Chapa

Austin, TX *****

***************@*****.***

+1-512-***-****

Work Experience

Service Manager

CTS Mobility-Austin, TX

August 2020 to Present

• Developed and implemented inventory planning strategies to optimize stock levels and meet customer demand

• Analyzed historical sales data, market trends, and forecasts to accurately forecast future demand for products

• Conducted regular audits of physical inventory counts to reconcile any discrepancies between actual stock levels and recorded data

• Optimized warehouse layout and storage systems to maximize space utilization and improve picking efficiency

• Led a team of XX employees, providing guidance and support to ensure efficient operations

• Developed and implemented strategies to improve productivity and streamline processes

• Managed daily operations, including scheduling, inventory management, and customer service

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns

• Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty

• Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions for customers

Assitant

Green Device Exchange-Austin, TX

January 2019 to August 2020

• Maintained confidential files and records, ensuring accuracy and accessibility for efficient retrieval

• Created and maintained electronic filing systems for easy document organization and retrieval

• Collaborated with cross-functional teams to facilitate smooth workflow across departments

• Handled sensitive information with utmost confidentiality following established protocols

• Performed data entry tasks accurately within specified timelines to maintain database integrity

• Organized team meetings by sending out invitations, preparing agendas, taking minutes, and distributing meeting materials

• Maintained inventory levels of office supplies resulting in a XX% reduction in stockouts Education

High school diploma

Pasadena, TX

Skills

• Microsoft Word

• NetSuite

• Microsoft Excel

• Strategic Planning

• ConnectWise

• Mac OS

Certifications and Licenses

Apple Certified Mac Technician

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