Customer Service Call Center

Breonza Brown

Wilmington, DE ***** 302-***-**** ********@***.***

PROFESSIONAL

SUMMARY

Expert in investigating suspicious activities and identifying fraudulent patterns, leveraging strong analytical skills for efficient fraud detection and prevention. Proficient in implementing fraud prevention strategies and maintaining robust security protocols. Demonstrated ability in creating tailored financial plans for individuals and organizations, presenting investment options aligned with customer needs and risk tolerance. Achieved high client retention rates by consistently exceeding service expectations, resulting in increased customer satisfaction.

SKILLS • Banking procedures • Microsoft office

• Transaction monitoring • Time management

• Teamwork and collaboration • Critical thinking

• Detail-oriented • Customer service

• Planning and execution

WORK HISTORY TEMP TRANSFER AGENT 04/2023 to 12/2024 Accu Staffing Wilmington Delaware

Assisted customers with scheduling appointments, resulting in increased patient satisfaction.

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Facilitated prompt issue resolution, connecting callers with relevant personnel when necessary for further assistance.

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Handled high volume of inbound calls, maintaining patience and professionalism under pressure.

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Ensured adherence to HIPAA regulations while managing sensitive patient data throughout daily tasks.

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CALL CENTER AGENT (FRAUD SERVICES) 01/2014 to 07/2022 Discover Financial Services Newcastle De

Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.

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Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.

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Identified patterns in fraudulent activities by analyzing large data sets, leading to proactive countermeasures against emerging threats.

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Worked closely with customers to verify transactions when potential fraud was detected, maintaining trust while protecting their accounts from

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unauthorized access.

• Reviewed transactions and receipts to identify any suspicious activity. PROJECT COORDINATOR'S ASSISTANT 03/2013 to 01/2014 Bess Test Lab Inc Hayward, CA

• Kept projects on schedule by managing deadlines and adjusting workflows. Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.

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Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.

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Prepared meeting agendas and minutes for distribution and record keeping.

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EDUCATION High School Diploma 06/2012

Maurice J Moyer Academy, Wilmington DE

• 3.5 GPA

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