Customer Service Representative
Resume:
OLASUMBO
LONGE
olasumbolonge****@gmail.c
om
Arlington, TX 76010
CONTACT
SKILLS
• Proficient in MS Office
• CRM systems
• Excellent Communication skills
• Empathy
• Active Listening
• Call Center Etiquette
• Pay attention to details
• Complaint Resolution
• Follow-up skills
• Problem solving
• Multitasking
Dedicated professional skilled at delivering exceptional customer service and resolving client issues promptly with a strong work ethic and attention to details.
PROFESSIONAL SUMMARY
Customer Service Representative
FixTops, Remote, New Jersey
Customer Service Representative
Protea Hotel, Lagos, Nigeria
EXPERIENCE
February 2023 - February 2025
Ask probing questions while actively listening to determine service
• needs
Handle customer complaints and disputes in a professional and
• empathetic manner
Help customers with navigating online portals and assisting with
• password reset
• Assist customers with troubleshooting
January 2020 - January 2023
• Greeted guests warmly and handled check-ins and check-outs. Answered inquiries about hotel amenities and local attractions, also
• resolving guest complaints in a courteous and efficient manner. Demonstrated excellent communication skills, both verbal and written,
• in order to effectively interact with customers.
Provided personalized recommendations for activities and processed
• payments.
Technical College, Abeokuta
EDUCATION
July 2000
References available upon request
REFERENCES
Contact this candidate